Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Affiliations
References
Timeline
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Dominique Thomas

Dominique Thomas

8155 Jefferson Hwy Apt 303 Baton Rouge,LA

Summary

Sales and customer service professional with extensive experience in relationship building and partnership cultivation. Proven track record in expanding profit channels and developing territories. Strategic leader skilled in identifying customer needs and delivering tailored solutions. Holds a Bachelor of Science and a Master's in Business Administration, complemented by a strong work ethic.

Overview

16
16
years of professional experience

Work History

Senior Mobile Expert

T-mobile
Baton Rouge, LA
06.2024 - Current
  • Delivers exceptional customer service by utilizing call center tools for efficient support.
  • Secures equipment and property while maintaining store cleanliness.
  • Achieves and surpasses monthly sales targets, and customer satisfaction goals, consistently.
  • Resolves billing inquiries, customer concerns, and facilitates account setup and maintenance for new and existing customers.

Mobile Expert

T-Mobile
Baton Rouge, LA
12.2023 - 06.2024
  • Facilitated resolution of billing concerns and enhancement of account features.
  • Aided new and existing customers in establishing services to improve retention rates.
  • Consistently met sales quotas and customer satisfaction goals through effective communication.

Mobile Associate

T-Mobile
Baton Rouge, LA
10.2023 - 11.2023
  • Attained Mobile Expert Certification through extensive training.

Business Sales Support Specialist

T-mobile
Las Vegas, NV
12.2022 - 10.2023
  • Generated reports and created accounts for billion-dollar clients, streamlining device order processes.
  • Supported business account experts by resolving sales order errors efficiently.
  • Assisted customers with payment updates for device orders, enhancing transaction accuracy.
  • Selected for offline and SFAP device order teams based on consistent high performance.
  • Ensured 15-person team met daily follow-up targets and redistributed cases based on workload.

Sprint Account Expert

T-Mobile
Las Vegas, NV
07.2022 - 12.2022
  • Managed inbound calls from Sprint Business customers during the transition to the T-Mobile billing system.
  • Addressed customer inquiries and resolved concerns with a focus on service excellence.
  • Demonstrated strong customer service skills while assisting customers with billing and general account questions.

Residential and Business Sales Representative

ADT Security Systems
Las Vegas, NV
02.2019 - 11.2021
  • Traveled to assigned territory to sell ADT Security Systems to residential and business prospects.
  • Prepared presentations, proposals, contracts, and other sales documents.
  • Executed outreach through cold calls, emails, door-to-door visits, and mail to generate leads.
  • Leveraged Salesforce CRM to cultivate long-term client relationships and expand revenue streams.
  • Employed BANT methodology for effective prospecting and lead qualification of high-conversion opportunities.
  • Negotiated sales deals with new prospects and existing clients to achieve favorable outcomes.
  • Demonstrated strong communication skills across all organizational levels, adapting style as needed.
  • Engaged in strategic discussions with C-suite executives and front-line staff, both in person and virtually.
  • Conducted market research to identify selling possibilities and evaluate customer needs.

Direct Sales Representative

Cox Communications
Las Vegas, NV
01.2017 - 02.2019
  • Demonstrated the value of home services, including cable, internet, phone, and Home Life Security, to residential and business clients.
  • Utilized CRM systems, such as Salesforce, to keep track of self-generated leads and account creation while door knocking, cold calling, and contacting referrals.
  • Recognized for professionalism and ability to cultivate strong client relationships through strategic networking.
  • Achieved significant account growth while effectively reducing customer churn.
  • Engaged with new and existing customers to promote service offerings and enhance sales performance.

Retail Sales Consultant

AT&T Mobility
Baton Rouge, LA
04.2014 - 12.2016
  • Delivered optimal mobile and home solutions while resolving product and billing inquiries.
  • Utilized effective sales techniques to encourage customers to add lines, features, and services.
  • Ensured store cleanliness and secured all devices while managing register counts.

Manager

Subway
Baton Rouge, LA
08.2009 - 04.2014
  • Delegated responsibilities to 12-15 employees across two locations.
  • Conducted weekly meetings with store owner to discuss sales strategies and employee performance.
  • Managed daily operations, including opening/closing duties, inventory control, and food preparation.
  • Ensured cleanliness of store environment to maintain high standards for customers.

Education

MBA -

University of Phoenix
Phoenix, AZ
07.2024

Bachelor of Science - Pre-Veterinarian Medicine, Animal Dairy and Poultry Sciences, Human Resource Education

Louisiana State University LSU
Baton Rouge, LA
12.2012

Skills

  • Sales
  • Account management
  • Customer service
  • Critical thinking
  • Project management
  • Verbal and written communication
  • Time management
  • Customer relationship management
  • Billing resolution
  • Promotional awareness
  • Client engagement
  • Performance analysis
  • Sales reporting
  • Inventory control
  • Communication strategies

Accomplishments

  • Member of the National Society of Leadership and Success (LSU)
  • Achievement Award for 3.0-above GPA (LSU)
  • Invited to the Breakfast of Champions for selling the most DirecTV (AT&T)
  • Ranked as the #5 sales representative out of the Gulf states (AT&T)
  • Ranked in the top 1% of the company nationally (AT&T)
  • Earned multiple gift cards, polo styled shirts, and an Apple Pencil for selling the first ADT Vacation Patrol package in Las Vegas, for selling the most fire and life safety devices in one month (ADT), and for closing 10 or more self-generated sales in one month (ADT)
  • Selected to be a part of the first T-Mobile Experience Store that has opened in Baton Rouge, LA and the second in the state of Louisiana (T-Mobile)
  • Received a total of 3 promotions under two years (T-Mobile)
  • Perfect 10 Customer Satisfaction Scores for the month of June and July 2025 (T-Mobile)
  • Currently holding the store record for Beyond the Smartphone and Value Added Features metrics (T-Mobile)

Awards

  • Awarded Top performer in Training (T-Mobile 2022)
  • Winners Circle recipient for Q4 (T-Mobile 2022)
  • Bright Stars Top Performer (T-Mobile 2023)
  • Top Mobile Expert for P360 device protection for Q4 with less than 50 opportunities (T-Mobile 2023)

Affiliations

  • Participated in several Boys and Girls Club Events hosted by T-Mobile, as well as volunteered for the "Bring you kids to work" event held at the call center in Las Vegas.

References

References available upon request.

Timeline

Senior Mobile Expert

T-mobile
06.2024 - Current

Mobile Expert

T-Mobile
12.2023 - 06.2024

Mobile Associate

T-Mobile
10.2023 - 11.2023

Business Sales Support Specialist

T-mobile
12.2022 - 10.2023

Sprint Account Expert

T-Mobile
07.2022 - 12.2022

Residential and Business Sales Representative

ADT Security Systems
02.2019 - 11.2021

Direct Sales Representative

Cox Communications
01.2017 - 02.2019

Retail Sales Consultant

AT&T Mobility
04.2014 - 12.2016

Manager

Subway
08.2009 - 04.2014

MBA -

University of Phoenix

Bachelor of Science - Pre-Veterinarian Medicine, Animal Dairy and Poultry Sciences, Human Resource Education

Louisiana State University LSU

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