Dominique Thompson
Bolingbrook,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Seasoned Service Manager bringing [Number] years of [Industry] experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
16
16
years of professional experience
Work History
Service Manager
Pep Boys
Broadview, IL
10.2021 - 12.2023
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Owner/Operator Truck Driver
Hooked & Booked Llc
Bolingbrook, IL
10.2020 - 09.2021
- Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
- Enhanced operational efficiency by performing routine maintenance checks on the truck and equipment.
- Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
Assistant Store Manager
AAA Auto Club Group
North Riverside Il
08.2016 - 10.2020
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Service Advisor
NTB-National Tire & Battery
Bolingbrook, IL
07.2010 - 08.2016
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
General Service Technician
NTB-National Tire & Battery
Bolingbrook, IL
10.2007 - 06.2010
- Improved customer satisfaction by providing efficient and accurate diagnostic assessments of vehicle issues.
- Reduced repair times for complex jobs with effective troubleshooting techniques and in-depth mechanical knowledge.
- Enhanced team productivity by collaborating closely with colleagues to complete repairs quickly and accurately.
- Delivered superior customer service, addressing clients'' concerns, and ensuring satisfaction with completed work.
- Maintained a clean and organized workspace to maximize efficiency and ensure the safety of all technicians.
- Completed detailed inspection reports, identifying necessary repairs or maintenance items for customers.
- Performed scheduled maintenance tasks on various vehicle types, extending their life spans and improving overall performance.
Education
High School Diploma -
Bolingbrook High
Bolingbrook06.2007
Skills
- After-Sales Support
- Inventory Management
- Workplace Safety
- Performance Evaluations
- Relationship Building
- Service Quality Management
- Estimating and Quoting
- Multiple Priorities Management
Timeline
Service Manager
Pep Boys
10.2021 - 12.2023
Owner/Operator Truck Driver
Hooked & Booked Llc
10.2020 - 09.2021
Assistant Store Manager
AAA Auto Club Group
08.2016 - 10.2020
Service Advisor
NTB-National Tire & Battery
07.2010 - 08.2016
General Service Technician
NTB-National Tire & Battery
10.2007 - 06.2010
High School Diploma -
Bolingbrook High