Dominique Warden
Humble,TX
Summary
Focused Ramp Supervisor proficient in applicable regulations and best practices to maximize efficiency of ramp operations. Adept at maintaining team safety and productivity to keep departures on schedule. Bringing a flexible schedule, an organized nature and six years of related experience.
Overview
12
12
years of professional experience
Work History
Lead Ramp Service Employee
United Airlines
Houston, TX
10.2021 - Current
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Communicated closely with ground crew, flight crew and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Coordinated ground crew activities to complete objectives on schedule.
- Operated equipment while observing standard safety procedures.
Ramp Supervisor
Dnata
Houston, Texas
06.2021 - 10.2021
- Created load plans and performed calculations to prepare for assigned flights.
- Supervise ramp agents, including evaluating performance, setting schedules and coaching on work areas.
- Kept crew in line with airport, OSHA, TSA, FAA and other applicable regulations.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Directed personnel to properly stage baggage and execute safe and accurate loading and unloading of cargo.
- Maintained compliance with airport and airline policies and baggage weight restrictions to protect passengers, crew, cargo and aircraft.
- Achieved optimal balance by loading cargo in accordance with accurate calculations of aircraft center of gravity and specific flight requirements.
Customer Service Representative
Maximus
Houston, Texas
02.2021 - 05.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Ramp Agent
D.G.S.
Houston, TX
07.2020 - 02.2021
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.
- Connected electrical power unit and hoses to aircraft.
- Transferred luggage from aircraft to collection areas safely using baggage tugs.
Service Driver
Heritage Sanitation
Houston, Texas
02.2020 - 03.2021
- Completed preventive maintenance checks and troubleshot issues.
- Followed routes closely and maintained tight schedules.
- Performed post-trip truck inspection, cleaned cab of any trash or spills incurred en route and turned in vehicle condition report.
- Collected route as outlined in route sheet, documenting changes or obstacles to job execution through written descriptions and attachment of photos taken with company camera.
- Used radio and cellular devices to communicate with dispatch.
- Communicated with supervisor regarding unsafe sites, delays, accidents and breakdowns.
- Navigated designated routes safely during hazardous weather conditions
Ramp Supervisor
Accufleet
Houston, Texas
05.2019 - 07.2021
- Created load plans and performed calculations to prepare for assigned flights.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Determined quantity and orientation of cargo and computed aircraft's center of gravity.
- Trained new employees in areas such as safety procedures or equipment operation.
- Optimized space usage when loading cargo and baggage into aircraft compartments.
Rideshare Driver
Uber
Houston, Texas
04.2017 - 02.2020
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Placed safety as top priority for all rides and followed community guidelines for engaging emergency personnel when situations required.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain all systems in working order.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Helped passengers with luggage, collected fares and politely answered questions.
- Read maps and followed written and verbal geographic directions.
EKG Technician
Infinity Heart Health
Houston, Texas
10.2018 - 04.2019
- Educated patients on testing and preparation steps prior to procedure.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Provided instruction on Holter monitor and connected patient to analyzer.
- Monitored patient activity during stress test to record data.
- Edited final test results to provide to physician for analysis.
EKG Technician
Preventice Solutions
Houston, Texas
02.2017 - 04.2018
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Provided instruction on Holter monitor and connected patient to analyzer.
- Teamed with cardiologists and electrophysiologists in expediting diagnosis operations, providing detailed data in alignment with physician orders.
- Prepared Holter Monitor equipment and provided instruction and demonstration of use for patients and families.
- Thoroughly explained process and procedure of tests ordered and answered patient questions clearly and concisely.
- Interpreted tests and identified arrhythmias and heart abnormalities on patient's EKG and reported to cardiologist.
Order Selector
Walmart Distribution
Houston, TX
08.2016 - 01.2017
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Unloaded deliveries from trucks in prompt fashion.
- Entered package information into company's computer system.
Ramp Agent
Swissport
Houston, Texas
02.2016 - 08.2016
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over six daily flights.
- Strapped items down over protective padding to secure throughout transportation.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Surrounded items in cling film, padded blankets and tape to protect from damage.
- Operated equipment while observing standard safety procedures.
- Connected electrical power unit and hoses to aircraft.
Order Filler
H.E.B.
Houston, Texas
10.2015 - 01.2022
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Lead Ramp Service Agent
Envoy
Houston, Texas
04.2014 - 10.2015
- Performed mathematical functions to interpret aircraft weight and balance loading instructions.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Coordinated all ground crew activities to complete objectives on schedule.
- Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.
- Stocked aircraft cabins with necessary equipment and supplies.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation as part of the tow team.
- Operated aircraft as brake rider for 737, MD-80 and Airbus 319-321 aircraft types.
- Emptied lavatory systems and refilled sanitizer fluid tanks to prescribed levels.
- Operated de-icing equipment such as truck-mounted cranes and sprayers.
- Towed aircraft to gates and hangars using tractors and other vehicles.
- De-greased aircraft exteriors using approved cleaning solvents and equipment.
- Refilled aircraft potable water tanks, applying appropriate safety and health guidelines to connections and transportation.
- Connected and disconnected external air and power from aircraft.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over twelve daily flights.
Ramp Service Agent
Integrated Air Services
Houston, Texas
02.2013 - 04.2014
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Arranged items at destination according to customer requests and instructions.
- Moved furniture and boxes using utility dolly and truck ramp.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Transferred luggage from aircraft to collection areas safely using ULD's, bulk carts and freight trucks.
- Setup and cleaned up ramp for pre arrival/departure
Package Handler
U.P.S.
Houston, Texas
11.2012 - 12.2012
- Loaded package containers onto forklifts and transported into packaging areas.
- Fastened receipts, packing slips and bills of lading, to shipments leaving facility.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Handled inventory control and cycle counting procedures.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Documented warehouse stock each day and reported inventory totals to supervisor.
Package Handler
FedEx
Houston, Texas
06.2012 - 11.2012
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Informed purchasing team of missing or damaged items immediately when unloading and receiving.
- Inspected equipment and used troubleshooting approaches to keep machines operational.
- Followed verbal and written instructions to properly move and ship products.
- Used hand-held scanners and physical logs to accurately track item movements.
- Delivered updates on anticipated task completion times.
- Assembled, sealed and loaded packages into correct trucks.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Deicing of aircraft
- External servicing
- Runway maintenance
- Aviation and transportation
- Task Prioritization
- Research and Analytical Skills
- Training and mentoring
- Teamwork
- Team Building
- Staff Management
- English Language Structure
- Problem Solving
- Training Method Development
- Employee Interviewing
Scuba Diving
I'm a traveler, I've always loved going to different places. But My absolute favorite thing to do is travel to a beautiful beach and dive beneath the waves. It's like rediscovering a destination all over again! I have a passion for aviation, and it just so happens that my passion for exploring the seas goes hand in hand with my love of the skies.
Timeline
Lead Ramp Service Employee
United Airlines
10.2021 - Current
Ramp Supervisor
Dnata
06.2021 - 10.2021
Customer Service Representative
Maximus
02.2021 - 05.2021
Ramp Agent
D.G.S.
07.2020 - 02.2021
Service Driver
Heritage Sanitation
02.2020 - 03.2021
Ramp Supervisor
Accufleet
05.2019 - 07.2021
EKG Technician
Infinity Heart Health
10.2018 - 04.2019
Rideshare Driver
Uber
04.2017 - 02.2020
EKG Technician
Preventice Solutions
02.2017 - 04.2018
Order Selector
Walmart Distribution
08.2016 - 01.2017
Ramp Agent
Swissport
02.2016 - 08.2016
Order Filler
H.E.B.
10.2015 - 01.2022
Lead Ramp Service Agent
Envoy
04.2014 - 10.2015
Ramp Service Agent
Integrated Air Services
02.2013 - 04.2014
Package Handler
U.P.S.
11.2012 - 12.2012
Package Handler
FedEx
06.2012 - 11.2012
High School Diploma -
Penn Foster Career School