Dominique White
Detroit,MI
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience. Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success. Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Gebbs
12.2021 - 07.2023
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided exceptional customer service to ensure customer satisfaction
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
Quality Analyst
Ground effects LLc
02.2018 - 09.2020
- Identified areas of improvement in existing QA processes through continuous analysis of current practices
- Educated agents, supervisors, and managers on QA process and goals
- Troubleshot to identify issues, determine the cause of the problem, and facilitate a solution to restore processes
- Analyzed quality and performance trends to provide recommendations and action plans for improvement
- Documented detailed reports summarizing all test activities including results, bugs found
- Provided feedback to product teams to improve the user experience
- Worked closely with cross-functional teams such as developers, designers, product owners to ensure quality standards are met
- Created and managed quality assurance test plans, procedures, and processes for software applications
- Facilitated regular meetings with team members to discuss progress on projects and resolve any issues encountered along the way.
Patient Care Representative
Birdi
01.2024 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
Education
High School Diploma -
Academy of Oakpark
Ferndale, Michigan06.2005
Skills
- Organizational Skills
- Billing Processes
- Multitasking ability
- Patient-focused care
- Verbal and written communication
- Patient confidentiality
- Patient Scheduling
- Patient Registration
- Insurance Verification
- Medical Terminology
- Documentation
References
- Quentin JB- Martinez, Manager Of Operations, (313) 748-3888, quentingrey65@gmail.com
- Destanie Keith, Supervisor Of Operations, (248) 979-1447, Giannalaray602@gmail.com
Timeline
Patient Care Representative
Birdi
01.2024 - Current
Customer Service Representative
Gebbs
12.2021 - 07.2023
Quality Analyst
Ground effects LLc
02.2018 - 09.2020
High School Diploma -
Academy of Oakpark