Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Dominique Williams

Dominique Williams

Elyria ,Oh
Don't you dare underestimate the power of your own instinct.
Barbara Corcoran

Summary

Driven and meticulous professional with over ten years of experience in loss prevention, risk management, administration, and customer service. Seeking a full-time position that capitalizes on strong interpersonal, time management, and problem-solving abilities.

Enthusiastically ready to step into an impactful position.

Overview

20
20
years of professional experience

Work History

Medical Administrative Assistant

PREMIERE PHYSICIANS
07.2021 - 06.2023
  • Maintained and updated patient records for accurate, current medical histories.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Supported office staff and operational requirements with administrative tasks.
  • Collaborated with the physician to organize calendars and arrange appointments for insurance and BWC patients across diverse locations.
  • Conducted insurance verification and Bureau of Workers Comp cases, preauthorizations and managed patient charts.

Chemical Dependency Counselor Assistant

Project Solutions Inc.
04.2012 - 03.2017
  • Conducted individual and group counseling sessions for court-mandated clients in an Alternative to Jail program.
  • Prepared individual assessment data for court review and provided recommendations to clients' judges.
  • Assisted case managers and counselors in managing caseloads by conducting client assessments and maintaining case records.
  • Worked with advocacy groups, clinical and other service providers, community outreach services and law enforcement staff to gather information and support client needs.
  • Created client treatment progress reports documenting interviews, observations and evaluations for case file.
  • Coordinated client services and community outreach service providers and sustained ongoing advocacy for client.

Assistant Loss Prevention Manager

Discount Drug Mart Headquarters
02.2004 - 08.2016
  • Worked directly with the Vice President of Risk Management and Business Development to enact and integrate departmental policies and procedures.
  • Collaborated with law enforcement and other agencies to ensure community safety and offender accountability.
  • Managed internal and external theft cases, coordinating court proceedings and follow-up.
  • Investigated and documented thefts and suspicious activity to improve issue prevention.
  • Conducted surveillance reviews and handled daily office operations, including communication and supply orders.

Loss Prevention Detective

Discount Drug Mart
10.2003 - 01.2004
  • Performed security walks around store to monitor employee and customer activities across multiple locations.
  • Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
  • Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
  • Collaborated with law enforcement agencies when necessary to initiate legal actions and press charges against offenders.
  • Audited multiple stores on weekly basis to identify deficiencies and identified potential causes.

Education

Criminal Justice

Akron University, Akron, OH

Ohio Police Association Training Academy Certifica - Law Enforcement

Cleveland Heights Police Academy, Cleveland Heights, OH
12.1994

Regina High School , South Euclid, OH
05.1991

Skills

  • Data Entry Software
  • Surveillance and CCTV operations
  • Court Hearings
  • Crisis Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Medical Administrative Assistant - PREMIERE PHYSICIANS
07.2021 - 06.2023
Chemical Dependency Counselor Assistant - Project Solutions Inc.
04.2012 - 03.2017
Assistant Loss Prevention Manager - Discount Drug Mart Headquarters
02.2004 - 08.2016
Loss Prevention Detective - Discount Drug Mart
10.2003 - 01.2004
Akron University - , Criminal Justice
Cleveland Heights Police Academy - Ohio Police Association Training Academy Certifica, Law Enforcement
Regina High School - ,

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Dominique Williams