Dominique Williams
Lake City,SC
Summary
Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. I am highly skilled in call center management, training, recruiting, service solutions, and innovative marketing concepts.
Overview
7
7
years of professional experience
Work History
Jewelry Outbound
QVC
Florence, SC
04.2014 - 09.2014
I was responsible for scanning in jewelry, packing it, and shipping it out to the correct customer.
Certified Nursing Assistant
Angelic Healthcare
Florence, SC
07.2012 - 08.2013
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Cooked appetizing and satisfying meals and snacks.
- Maintained a clean, healthy and safe environment.
Certified Nursing Assistant
McLeod Hospital
Florence, SC
08.2008 - 12.2008
- Interviewed patients to obtain medical information, weight and height measurements and vital signs.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease.
- Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
- Helped residents programming goals and increase their independence.
- Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients’ clothing and bedside tables/equipment.
- Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
Sales Associate
a Old Navy
Florence, SC
09.2007 - 12.2007
- Greeted customers in a timely fashion, while quickly determining their needs.
- Accurately logged all daily shipping and receiving orders.
- Worked night and weekend shifts during holiday season, securing orders in a timely manner.
- Responded to all customer inquiries thoroughly and professionally.
- Recommended merchandise to customers based on their needs and preferences.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
Claims Associate
Blue Cross Blue Shield
Florence, SC
06.2007 - 07.2007
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Coordinated admission processes and prepared medical records and agreement packets.
- Handled and processed confidential patient information.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Education
Certificate - Nursing Assistant
Professional Medical Training
Florence, SC2008
High School Diploma - undefined
Lake City High School
Lake City, SC2006
Skills
- Exceptional communication skills
- MS Windows proficient
- Quick learner
- Skilled in call center operations
- Highly dependable
- Strong problem solving aptitude
- Committed to maintaining data integrity
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Jewelry Outbound
QVC
04.2014 - 09.2014
Certified Nursing Assistant
Angelic Healthcare
07.2012 - 08.2013
Certified Nursing Assistant
McLeod Hospital
08.2008 - 12.2008
Sales Associate
a Old Navy
09.2007 - 12.2007
Claims Associate
Blue Cross Blue Shield
06.2007 - 07.2007
Certificate - Nursing Assistant
Professional Medical Training
High School Diploma - undefined
Lake City High School
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