Dominique Williams
Summary
Healthcare professional known for high standards and impactful results. Background includes managing patient interactions, resolving complex inquiries, and enhancing overall patient satisfaction. Proven team collaborator with a flexible approach to changing needs and commitment to achieving objectives. Skilled in communication, problem-solving, and adaptability.
Overview
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Healthcare Customer Service Representative
Molina Healthcare
04.2024 - 05.2026
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Gathered information and fulfilled callers' needs while educating on policies and procedures to ensure clarity and compliance.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers on resolved issues, reinforcing commitment to customer satisfaction and service excellence.
- Educated members on benefits, eligibility, and enrollment procedures, improving service utilization and member satisfaction.
Customer Service Representative
Progressive Insurance
03.2022 - 04.2024
- Handled customer escalations in a timely and professional manner.
- Resolved customer escalations promptly and professionally, ensuring customer satisfaction.
- Managed escalated customer calls with patience and diplomacy, fostering a positive customer experience.
- Greeted customers and addressed inquiries and complaints effectively, enhancing overall service quality.
- Exhibited strong communication skills to effectively convey information to customers via phone or email.
- Built positive relationships with customers by demonstrating empathy and understanding their needs.
Technical Support Representative
Verizon Wireless
02.2020 - 03.2022
- Guided customers through technical difficulties via remote assistance, ensuring clear step-by-step resolutions to enhance their experience.
- Delivered timely and accurate technical support for software and hardware issues, contributing to improved customer satisfaction.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Handled challenging customer situations with diplomacy and professionalism, transforming negative experiences into positive outcomes.
Education
High School Diploma -
Furr High School
Houston, TX 08.2010 - 05.2013
Skills
- Appointment scheduling
- Insurance verification
- Claims processing
- HIPAA compliance
- Patient confidentiality
- Medical terminology
- Call center experience
Icon
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Timeline
Healthcare Customer Service Representative
Molina Healthcare
04.2024 - 05.2026
Customer Service Representative
Progressive Insurance
03.2022 - 04.2024
Technical Support Representative
Verizon Wireless
02.2020 - 03.2022
High School Diploma -
Furr High School
08.2010 - 05.2013