Dominique Williams, BSW
Fayetteville,NC
Summary
Motivated and results-oriented social work professional with a proven ability to advocate for diverse client needs, develop actionable plans, and deliver impactful care. Skilled in building strong relationships with clients, teams, and community organizations to foster self-sufficiency and well-being. Experienced in case management, crisis intervention, and client advocacy, with a commitment to upholding ethical standards and achieving measurable outcomes. Adept at working collaboratively in dynamic environments while driving positive change for individuals and families.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager
Firm Foundation Inc
07.2024 - Current
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Managed a caseload of 13+ children, providing individualized care and support while coordinating services to meet each child's unique needs.
- Updated client documentation for accurate, compliant and current records.
Vehicle Deliver Driver
Carmax Autocare Center
03.2021 - 07.2024
- Completed on time deliveries by choosing the best and most efficient routes
- Delivered packages to customer doorsteps and business offices
- Maintained upbeat, positive attitude in busy, customer-focused environment
- Completed rush deliveries on tight timetables to satisfy customer needs
- Inspected and maintained delivery vehicles regularly to keep in safe working order
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules
- Successfully managed the movement of over 3,000 vehicles while ensuring timely deliveries and optimal route planning.
- Notarized over 300 titles, maintaining accuracy and compliance with legal standards.
Case Manager
Carter Clinic
12.2021 - 05.2023
- Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client centered
- Handle case assignments, draft service plans, review case progress and determine case closure
- Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options
- Develop effective working relations and cooperate with medical team throughout the entire case management process
- Adhere to professional standards as outlined by protocols, rules and regulations
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Various Roles
LBA Hospitality
06.2016 - 03.2022
- Customer Service Representative (August 2019 – March 2022): Delivered exceptional guest services and resolved issues promptly to ensure customer satisfaction.
- Housekeeping Manager (September 2016 – August 2019): Supervised housekeeping teams, maintained quality standards, and optimized workflows.
- Housekeeper (June 2015 – September 2016): Provided high-quality room cleaning and maintenance services.
Intern
Operation Inasmuch
08.2020 - 12.2020
- Provided referrals and education about local services to over 40 clients on a weekly basis
- Maintained and conducted weekly reviews on over 25 assigned cases
- Collaborated with local agencies to maximize clients' abilities obtain and maintain stable housing and improve self-sufficiency
- Conducted weekly follow-ups on 25 assigned cases
- Advocate on behalf of clients and families for services for basic needs and other related issues
Education
Bachelor of Science - Social Work
Methodist University
Fayetteville12.2020
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Client advocacy
- Crisis assessment
- Client confidentiality
- Case needs assessments
- Stress reduction techniques
- Child welfare
- Bereavement counseling
- Bipolar disorder management
Certification
Notary Public License Expires 07/01/28
CPR/AED Certification
Timeline
Case Manager
Firm Foundation Inc
07.2024 - Current
Case Manager
Carter Clinic
12.2021 - 05.2023
Vehicle Deliver Driver
Carmax Autocare Center
03.2021 - 07.2024
Intern
Operation Inasmuch
08.2020 - 12.2020
Various Roles
LBA Hospitality
06.2016 - 03.2022
Notary Public License Expires 07/01/28
CPR/AED Certification
Bachelor of Science - Social Work
Methodist University
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