Dominique Yagong
Las Vegas
Summary
Professional in food and beverage industry with strong focus on team collaboration and achieving results. Adept at managing operations, ensuring quality, and driving customer satisfaction. Known for reliability and adaptability in meeting changing needs. Skilled in inventory control, staff training, and cost management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Absinthe
01.2024 - Current
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Monitored financial performance, analyzing trends to drive profitability improvements.
- Established vendor relationships, negotiating contracts for favorable terms and pricing.
- Led initiatives to streamline operational processes, enhancing efficiency across all departments.
- Conducted regular audits of service standards, implementing corrective actions as needed.
- Developed staff training programs to enhance service skills and increase overall efficiency.
Operations Manager
HyperX Esports Arena, Luxor Hotel and Casino
07.2021 - 12.2023
- Began as an on call event lounge server 2021
- Promoted in 2022
- Oversaw daily operations to ensure efficiency and superior guest experiences at esports events and venue buyouts.
- Managed staff scheduling and resource allocation to optimize workforce productivity during peak hours.
- Collaborated with marketing teams to coordinate promotional events, driving increased foot traffic to the arena.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
General Manager
Burger Bar Las Vegas
10.2021 - 06.2022
- Oversees FOH and BOH ordering/Staff Development
- Managed inventory control processes, reducing waste through strategic purchasing decisions.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Server
Chica
02.2020 - 11.2021
- Delivered exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Resolved guest complaints professionally, maintaining a positive dining atmosphere.
- Managed multiple tables efficiently, prioritizing tasks to enhance dining experiences.
- Trained and mentored new staff on service protocols and menu knowledge.
- Collaborated with kitchen staff to ensure timely food delivery and accurate orders.
Supervisor
Chosun Hwaro
05.2019 - 03.2020
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Mentored junior staff on operational best practices and efficiency improvements.
- Resolved operational issues promptly, maintaining seamless service delivery and customer satisfaction.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
C/O (DIPLOMA) - Upper secondary education
CIMARRON MEMORIAL HS
Las Vegas, NV01-2008
Skills
- Food and beverage operations
- Cost control
- Labor management
- Operations oversight
- Training and onboarding
- Customer service
- Inventory management
- Safe food handling
- Employee performance evaluations
- Event coordination
- Scheduling
- ServeSafe manager
- OSHA 30 certified
- Coaching and mentoring
- Recruitment
- Problem-solving
- Relationship building
Certification
- CPR Certification
- Food handler certificate
- Driver's License January 2023 to December 2031
- OSHA 30 General February 2024 to February 2029
- ServSafe Manager February 2020 to February 2025
- ServSafe Food Manager Certification
Timeline
Food and Beverage Manager
Absinthe
01.2024 - Current
General Manager
Burger Bar Las Vegas
10.2021 - 06.2022
Operations Manager
HyperX Esports Arena, Luxor Hotel and Casino
07.2021 - 12.2023
Server
Chica
02.2020 - 11.2021
Supervisor
Chosun Hwaro
05.2019 - 03.2020
C/O (DIPLOMA) - Upper secondary education
CIMARRON MEMORIAL HS
Additional Information
- Authorized to work in the US for any employer
- SKILLS
- 10- Key, 45 WPM
- Strong verbal and personal communication skills
- Accuracy and Attention to details
- Organizational skills and customer service orientation
- Adaptability and ability to work under pressure