Dominique Alexis Roa
San Benito
Summary
Adaptable professional with extensive experience in crisis communication and conflict resolution. Known for strong time management and creative problem-solving skills, committed to contributing to effective customer service and collaborative team success.
Overview
8
8
years of professional experience
Work History
Communications Specialist
San Benito Police Department
San Benito
2025.11 - 2026.01
- Supported crisis communication efforts during emergency situations.
- Maintained professionality and efficiency while working closely with leadership.
- Managed incoming calls and responded to customer inquiries promptly.
- Addressed customer complaints with professionalism and effective problem-solving skills.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
Youth Care Worker
Southwest Key Program
San Benito
2018.01 - 2025.03
- Collaborated with team members to develop individualized care plans for each youth.
- Facilitated daily activities for youth in care, promoting engagement and social skills.
- Ensured compliance with state regulations pertaining to child welfare services delivery.
- Utilized vehicles to transport youth to and from school, appointments and outings.
- Utilized community resources to provide additional support for youth receiving services.
- Assisted in training new staff on policies and procedures related to youth care.
- Implemented crisis intervention techniques during challenging situations with youth.
- Established and maintained environment, encouraging teamwork, collaboration and ethical behavior.
- Maintained accurate records of daily activities, progress notes, and incident reports.
Education
High School Diploma -
San Benito High School
San Benito, TX2014-05
Skills
- Database management
- Professional demeanor
- Crisis communication
- Customer service
- Conflict resolution
- Creative strategies
- Time management
- Adaptability
Languages
Spanish
Full Professional
English
Full Professional
References
References available upon request.
Timeline
Communications Specialist
San Benito Police Department
2025.11 - 2026.01
Youth Care Worker
Southwest Key Program
2018.01 - 2025.03
High School Diploma -
San Benito High School