Hi, I’m
Dominique Autman
Lockport,IL
Summary
Professional with a strong background in customer interactions and service solutions. Adept at resolving conflicts, communicating effectively, and solving problems to ensure customer satisfaction and loyalty. Highly effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Reputation for reliability and proactive approach has enabled successful meeting of both customer and organizational goals.
Overview
7
years of professional experience
Work History
Automated Health Systems
Customer Service Representative
10.2021 - 09.2023
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Starved Rock Lodge and Conference Center
Front Desk Client Services
05.2020 - 11.2021
Job overview
- Managed multi-line phone system to answer, screen and direct calls while providing top tier professional customer service excellence while answering questions, assisting with check-in/outs
- I was also responsible for the management of deliveries, special guests' services, and events
I-Call Services
Customer Service Representative
07.2016 - 05.2020
Job overview
- Answered 80+ inbound calls in a fast-paced call center where I was responsible for customer support for several different companies: assisting customers with orders and resolving customer issues to include troubleshooting devices, placing online orders and legal help
Education
Waubonsee Community College, Sugar Grove, IL
No Degree from Social Work
05-2027
Lockport Township High School , Lockport, IL
High School Diploma
06-2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Microsoft Excel
- Payment processing
Timeline
Customer Service Representative
Automated Health Systems
10.2021 - 09.2023
Front Desk Client Services
Starved Rock Lodge and Conference Center
05.2020 - 11.2021
Customer Service Representative
I-Call Services
07.2016 - 05.2020
Waubonsee Community College
No Degree from Social Work
Lockport Township High School
High School Diploma
Similar Profiles
Tanisha Pimentel-PerezTanisha Pimentel-Perez
Customer Service Representative at Automated Health Systems Inc.Customer Service Representative at Automated Health Systems Inc.
Michael WilsonMichael Wilson
Data Entry Clerk at Automated Health Systems Inc.Data Entry Clerk at Automated Health Systems Inc.
Amy PlummerAmy Plummer
Document Processor at Automated Health Systems Inc.Document Processor at Automated Health Systems Inc.