Dominique (Dom) Wheeler
Banker
Summary
Helpful New Accounts Representative committed to thoroughly interviewing individuals desiring to open new accounts. Skilled at explaining available banking services and preparing appropriate forms for new accounts. In-depth knowledge of sales and marketing procedures and techniques.
Overview
20
20
years of professional experience
Work History
Personal Banker
US Bank
Sherman Oaks
07.2015 - Current
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Strong time management skills utilizing a risk based approach to prioritizing and completing daily tasks
- Assertive and confident interpersonal skills
- Starting from identifying opportunities, understanding business requirements, collecting / analyzing data, validating and making recommendations
- Educate, train and develop Associates and Assistant Coaches on effectively and efficiently identifying and reporting suspicious activity
- Demonstrates sound judgment and decision making in situations involving risk to our clients and the firm
- Assist Fraud investigator with research customer transaction history
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
Teller Manager
US Bank
Kansas City
11.2013 - 07.2015
- Cash Logistics
- Operations, Branch Compliance
- Teller mentor to new employees
- Offer products and advise clients financially
- Open accounts and create lasting relationships
- Receives and pays out money, keeping records of money and negotiable instruments involved in performing various financial transactions
- Assist clients by providing information and resolving their complaints
- Give award winning, 5 star customer service with each interaction
Projectionist
Cinemark Palace Theatre
Kansas City
11.2003 - 12.2014
- (film and digital)
- Insure the film is started on time, fix any issues that may arise andcontinuously dis preventative maintenance
- Head Chef in the VIP Room
- Was present where needed the most in the theater
- Trained in all departments
- Maintenance in all areas of the theater and office area
- Assist customers by providing information and resolving their complaints
- Coordinated and ordered supplies
Education
Diploma -
Penn Valley Community College
Kansas City, MO 01.2005 - 05.2005
Southeast High School
11.2003 - 05.2005
Center High School
Kansas City, MO 08.2001 - 10.2003
Skills
Banking
Loans
Financial product knowledge
Teller auditing
Financial Advising
Investigation
Banking operations knowledge
Additional Information
- Willing to relocate to: California, Authorized to work in the US for any employer
Timeline
Personal Banker
US Bank
07.2015 - Current
Teller Manager
US Bank
11.2013 - 07.2015
Diploma -
Penn Valley Community College
01.2005 - 05.2005
Southeast High School
11.2003 - 05.2005
Projectionist
Cinemark Palace Theatre
11.2003 - 12.2014
Center High School
08.2001 - 10.2003