Dominique Gabrielle Brown
Camp Dennison
Summary
Personable Banker offering five years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
3
3
years of professional experience
Work History
Service Representative
Citibank
02.2024 - Current
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Maintained productivity and quality standards at all times.
- Streamlined customer service processes for improved efficiency and reduced response times.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained and managed customer files and databases.
Billing Specialist
Charter Communications Inc
12.2023 - 04.2024
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Supported company growth initiatives by maintaining a scalable billing infrastructure capable of handling increased volumes of transactions smoothly and efficiently.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
Relationship Banker
Bank Of America
04.2023 - 12.2023
- Explained account terms and conditions to customers.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
Associate Banker
JPMorgan Chase
10.2021 - 12.2022
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Trained new hires on customer service policies and procedures.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Educated customers on online banking and mobile banking applications.
Education
High School Diploma -
Loveland High School
Loveland, OHSkills
- Call center experience
- Schedule Management
- Product Promotion
- Microsoft Outlook
- Following scripts
- POS Systems and Ordering Platforms
- Staff Training
- Remote Office Availability
- Microsoft Office
- Product and service knowledge
Timeline
Service Representative
Citibank
02.2024 - Current
Billing Specialist
Charter Communications Inc
12.2023 - 04.2024
Relationship Banker
Bank Of America
04.2023 - 12.2023
Associate Banker
JPMorgan Chase
10.2021 - 12.2022
High School Diploma -
Loveland High School
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