Xavier Shone
Rochester
Summary
Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Team collaboration to find more effective ways to resolve issues.
Overview
2
2
years of professional experience
2022
2022
years of post-secondary education
Work History
Service Representative
Paychex Inc
West Henrietta
10.2024 - Current
- Assisted customers with inquiries and product information.
- Processed transactions accurately using point-of-sale systems.
- Maintained clean and organized service area for customer convenience.
- Collaborated with team members to enhance customer experience.
- Resolved customer complaints effectively and professionally.
- Followed company policies to ensure compliance and safety standards.
- Resolved customer concerns with friendly and knowledgeable service.
Barista
Starbucks
Pittsford
05.2023 - 09.2024
- Prepared and served a variety of coffee beverages to customers.
- Maintained cleanliness and organization of workstations and customer areas.
- Collaborated with team members to ensure timely service during busy shifts.
- Engaged with customers to create a welcoming and friendly atmosphere.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Education
East High School
Rochester, NYSkills
- Customer service
- Product knowledge
- Time management
- Team collaboration
- Issue resolution
- Effective communication
- Attention to detail
- Conflict management
- Friendly demeanor
- Adaptability
- Organization
- Customer support
- Complaint handling
- Call center experience
- Salesforce
- Microsoft Outlook
Timeline
Service Representative
Paychex Inc
10.2024 - Current
Barista
Starbucks
05.2023 - 09.2024
East High School