Dominique Panmo Nana
Boston,MA
Summary
Experienced Technical Customer Support Associate known for delivering top-notch service and support, leveraging a strong history of satisfying customers. A champion of customer advocacy, adept at leveraging technology to ensure seamless support experiences and drive consistent, high-quality service.
Overview
4
4
years of professional experience
Work History
Sr. Relationship Banker
Santander Bank Us
02.2022 - Current
- Excelled in providing technical support, swiftly resolving issues like hacked accounts and compromised credentials by leveraging advanced digital security measures.
- Spearheaded the setup of business accounts, streamlined wire transfer processes, and executed administrative tasks with meticulous attention to detail, utilizing cutting-edge banking technologies to optimize efficiency and accuracy.
- Maintained a top-five position for customer support, showcasing a 100% client satisfaction rate, by consistently delivering exceptional service through the integration of innovative digital solutions and advocating for the evolving needs of our tech-savvy customer base.
Assistant Soccer Coach
Buckingham Browne & Nichols High School
08.2022 - 06.2023
- Conducted thorough assessments of individual players' skills and strengths, optimizing team positions to achieve an undefeated season and secure D1 scholarships for seniors.
- Crafted game plans and season strategies, maximizing player strengths and preparing the team for success in special competitions and tournaments.
- Spearheaded dynamic practice sessions, fostering player development in strength, agility, and effectiveness while cultivating team chemistry through personalized interactions.
Concierge Agent
RSIG Security Concierge
09.2020 - 09.2022
- Exceed workflow demands, showcasing adaptability and resourcefulness in a dynamic environment while building rapport with visitors.
- Implemented digital systems to maintain the concierge book with real-time visitor information, optimizing efficiency and ensuring accurate record-keeping.
Education
BBA: Management And Marketing - Business Administration And Management
01.2021
Skills
- Sales Professional
- Excel
- Technical Proficiency
- Customer Service
- Continuous Learning
- microsoft word
- Problem-Solving
- Adaptability
- Collaboration
Training
Sales force training
Timeline
Assistant Soccer Coach - Buckingham Browne & Nichols High School
08.2022 - 06.2023
Sr. Relationship Banker - Santander Bank Us
02.2022 - Current
Concierge Agent - RSIG Security Concierge
09.2020 - 09.2022
University Of Massachusetts Lowell - BBA: Management And Marketing , Business Administration And Management