Dominisha Mayberry
San Antonio,TX
Summary
Dynamic customer service professional with a proven track record , excelling in conflict resolution and data entry. Adept at enhancing client satisfaction through personalized support and effective communication. Recognized for implementing process improvements that streamlined operations and fostered team collaboration in high-pressure environments.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Cohere Health
12.2024 - 08.2025
- Assisted customers with inquiries, ensuring timely and accurate responses.
- Utilized customer service software to track interactions and resolve issues efficiently.
- Adapted to various customer needs, providing personalized support and solutions.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Managed high call volumes while maintaining professionalism and composure in challenging situations.
- Engaged in ongoing training to develop product knowledge and improve service skills.
Fraud Specialist
JPMorgan Chase
01.2023 - 12.2024
- Analyzed transaction patterns to identify potential fraudulent activity and mitigate risks.
- Reviewed customer accounts for discrepancies, ensuring compliance with regulatory standards.
- Collaborated with team members to develop strategies for reducing fraud incidents.
- Utilized fraud detection software to monitor and investigate suspicious transactions effectively.
- Participated in training sessions to enhance knowledge of fraud prevention techniques and tools.
- Collaborated with cross-functional teams to develop and implement effective anti-fraud policies.
Home Preservation Specialist
Wells Fargo
02.2020 - 01.2023
- Coordinated with contractors to ensure timely completion of maintenance and repair tasks.
- Conducted inspections to assess property conditions and identify preservation needs.
- Improved client satisfaction by providing timely and accurate information on home preservation programs and options.
- Served as an advocate for homeowners during foreclosure prevention negotiations, securing beneficial outcomes for borrowers facing financial hardship.
- Conducted thorough research on available resources and programs, providing comprehensive guidance to homeowners in need of assistance.
Customer Support Specialist
Superior Health Inc.
02.2019 - 01.2020
- Lead cross-functional teams to enhance customer service protocols and streamline communication channels.
- Mentor junior staff, fostering development and ensuring adherence to best practices in customer interactions.
- Drive efficiency in support operations by implementing process improvements and utilizing advanced CRM tools.
- Spearhead initiatives to improve client satisfaction through proactive problem-solving and personalized service strategies.
- Guide strategic planning for customer retention campaigns, leveraging insights from consumer behavior analysis.
Production Technician
Caterpillar
08.2017 - 01.2019
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
- Analyzed production data to identify trends and recommend strategic adjustments for increased output.
- Assisted in quality control measures by performing routine inspections of products against established standards.
- Performed setup of production equipment to establish optimal performance.
- Performed regular calibration checks on instruments ensuring precision measurements throughout the production process.
Claims Representative
Wellmed
08.2016 - 05.2017
- Resolved claims inquiries efficiently, enhancing customer satisfaction and retention.
- Reviewed claim submissions for accuracy and compliance with policy guidelines.
- Facilitated communication between claimants and insurance adjusters to streamline processes.
- Educated clients on coverage options and claims procedures to improve understanding.
Billing Specialist
West Corporation
06.2014 - 04.2016
- Streamlined billing processes, enhancing efficiency and reducing discrepancies.
- Managed invoicing and payment processing using advanced accounting software.
- Collaborated with cross-functional teams to resolve billing disputes effectively.
- Conducted audits of accounts to ensure accuracy and compliance with regulations.
- Resolved discrepancies in invoices and payments, enhancing customer satisfaction.
- Managed high-volume accounts, prioritizing workloads to ensure timely processing of invoices.
Education
Certificate of Nursing - LICENSED VOCATIONAL NURSING
QUEST COLLEGE
San Antonio, TX01-2014
High School Diploma -
MAC ARTHUR HIGH SCHOOL
San Antonio, TX01-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Superior presentation skills
- Excellent verbal and written communication skills
- Excellent organization and time management skills
- Ability to adapt to change and function in a fast pace work
environment
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Microsoft outlook
- Data collection
Timeline
Customer Service Representative
Cohere Health
12.2024 - 08.2025
Fraud Specialist
JPMorgan Chase
01.2023 - 12.2024
Home Preservation Specialist
Wells Fargo
02.2020 - 01.2023
Customer Support Specialist
Superior Health Inc.
02.2019 - 01.2020
Production Technician
Caterpillar
08.2017 - 01.2019
Claims Representative
Wellmed
08.2016 - 05.2017
Billing Specialist
West Corporation
06.2014 - 04.2016
Certificate of Nursing - LICENSED VOCATIONAL NURSING
QUEST COLLEGE
High School Diploma -
MAC ARTHUR HIGH SCHOOL
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