Dominque Sanders
Columbia,TN
Summary
Experienced and innovative professional with a track record of achieving exceptional results. Thrives in ambiguous situations, excelling with limited guidance and resources. Skilled at gathering and implementing best practices from across the organization for optimal outcomes.
Overview
10
10
years of professional experience
Work History
Phlebotomist
SpectraForce (LabCorp)
09.2024 - 12.2024
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
CNA/Phlebotomist
Maury Regional Medical Group
03.2023 - 01.2024
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
Patient Care Technician
The Arbors at Willow Springs
08.2022 - 01.2023
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Maintained clean and safe environment to promote patient safety and comfort.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Medical Assistant
UAMS Family Medical Center
10.2020 - 10.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Strengthened communication skills through regular interactions with others.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Call Center Representative
Belflex Staffing Agency (Arkansas Urology)
12.2019 - 07.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Medical Assistant/Front Desk Receptionist
Smart Staffing (Infectious Disease)
11.2018 - 02.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
Clinical Support Assistant
Arkansas Children Hospital
02.2018 - 06.2018
- Documented patient information and care activities in electronic health record.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Maintained clean and safe environment to promote patient safety and comfort.
Medical Biller
Computer Zone
06.2017 - 12.2017
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Posted payments and collections on regular basis.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
Physician Collector
Professional Account Services
11.2016 - 04.2017
- Collected on delinquent accounts to reduce overdue balances.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Processed debtor payments and updated accounts to reflect new balance.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Medical Assistant
Vanderbilt Float Pool
04.2015 - 04.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
Associates Nursing -
South College
12.2024
CNA -
NHC Lewisburg
12.2022
Phlebotomy and CNA Training -
R&L Healthcare Care Phlebotomy and CNA Training School, LLC
02.2021
Medical Billing & Coding Diploma -
Brightwood College
08.2016
Certified Clinical Medical Assistant Diploma -
EduMed Partners LLC
05.2014
Skills
- CPT, ICD-9/10, HCPCS
- CMS-1500, UB-04 Claims
- Butterfly needle technique
- Venipuncture
- Infection control
- Blood collection
- Assisted Living
- Phlebotomy
- Venipuncture
- Specimen Collection
- EPIC Systems, ECW
- Pediatrics
- Vaccinations
- Strep Test, HCG, Urinalysis
- Foot X-Rays, Ankle X-Rays
- Record-Keeping
- Attention to Detail
- Medical Billing Procedures
- Vital Signs, EKG's
- OB/GY Assistant
- Patient Care
- Patient Assessment
- Detail-Oriented
- Order of draw
- Specimen handling
Qualifications Summary
- Self-starter, highly motivated, and able to complete projects with limited or no direct supervision once trained.
- Possess the ability for strategic planning for the future of the operation and ability to see projects through to completion.
- Excellent interpersonal and relationship building skills with the ability to influence all levels.
- Proficient in time management; the ability to organize and manage multiple priorities.
- Strong proficiency with Microsoft Word, Excel, PowerPoint, Access, and Outlook.
- Comprehensive knowledge of international classification of diseases coder ICD and current procedural terminology code.
- In-depth knowledge of medical coding, medical billing, and health care administration.
- Extensive knowledge of medical procedures and medical terminology.
Timeline
Phlebotomist
SpectraForce (LabCorp)
09.2024 - 12.2024
CNA/Phlebotomist
Maury Regional Medical Group
03.2023 - 01.2024
Patient Care Technician
The Arbors at Willow Springs
08.2022 - 01.2023
Medical Assistant
UAMS Family Medical Center
10.2020 - 10.2021
Call Center Representative
Belflex Staffing Agency (Arkansas Urology)
12.2019 - 07.2020
Medical Assistant/Front Desk Receptionist
Smart Staffing (Infectious Disease)
11.2018 - 02.2019
Clinical Support Assistant
Arkansas Children Hospital
02.2018 - 06.2018
Medical Biller
Computer Zone
06.2017 - 12.2017
Physician Collector
Professional Account Services
11.2016 - 04.2017
Medical Assistant
Vanderbilt Float Pool
04.2015 - 04.2016
CNA -
NHC Lewisburg
Phlebotomy and CNA Training -
R&L Healthcare Care Phlebotomy and CNA Training School, LLC
Medical Billing & Coding Diploma -
Brightwood College
Certified Clinical Medical Assistant Diploma -
EduMed Partners LLC
Associates Nursing -
South College
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