Domonique Bronson
Raeford,NC
Summary
To obtain a position in a field, that would utilize my recent training and previous experiences to provide excellent knowledge and services in an organization that offers room for growth
Overview
3
3
years of professional experience
Work History
Unit Secretary
Cape Fear Valley Medical Center
03.2024 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
PCA
Wickshire
11.2023 - 03.2024
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
Customer Service Representative
Alorica
02.2021 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Eclerx
11.2020 - 03.2022
- Start & Stop Cable services
- Take payments
- Document accounts
Education
Certificate - Home Health Aide
Sandhills Community College
Pinehurst, NC10.2013
Diploma -
Hoke County High School
Raeford, NC05.2010
Skills
- Incoming Call Reception
- Strong Organization
- Customer Service
- Telephone reception
- Appointment Scheduling
- HIPAA Compliance Understanding
- Incoming Call Management
- Patient chart maintenance
- Unit secretary training
- Patient Scheduling
- Nursing station operations
- Clinical Support
Timeline
Unit Secretary
Cape Fear Valley Medical Center
03.2024 - Current
PCA
Wickshire
11.2023 - 03.2024
Customer Service Representative
Alorica
02.2021 - 11.2023
Customer Service Representative
Eclerx
11.2020 - 03.2022
Certificate - Home Health Aide
Sandhills Community College
Diploma -
Hoke County High School