Domonique Dingle
Holly Hill,SC
Summary
Strong dedication to helping customers resolve any issues and cultivating a positive image of the company. Knowledgeable Call Center Representative with experience assisting in Healthcare , Financial services and Food Industry . Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private. Practiced in Customer service with more than 5 years of experience contributing to client satisfaction. Skilled in identifying and targeting individual needs. Offers proven history of success within call center environments, continuously surpassing goals while complying with company standards and mission.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Center Associate
Prisma Health Psychiatry
04.2023 - Current
- Customers were educated on billing, payment processing, and customer service policies and procedures
- Analyzed complaints, issues, and grievances and forwarded them to designated departments for investigation and response
- Schedule, screen, and follow-up with all patients for scheduling , consultations, and Meditation Refills.
- Social working , answering incoming calls and making external calls, Check-in and Check-out patient , scan documents.
Owner
Dreams Jewelry
08.2021 - Current
- Dreams Jewelry is my own company That I created to strive to fine a jewelry piece someone will love to wear and is not expensive, Jewelry they can wear every day.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Externship
Palmetto Weight Management
01.2023 - 02.2023
- I was trained on how the healthcare facility manages insurance claims, invoices, and payments
- The day-to-day work of a medical billing and coding specialist includes properly coding services, procedures, diagnoses, and treatments
- Preparing and sending invoices or claims for payments.
Call Center Operator
Roper St Francis
10.2021 - 03.2022
- Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles
- Determined what customer's needs were by asking pertinent questions and actively listening to responses.
Call Center Agent
CPM Federal Credit Union
09.2017 - 01.2021
- Followed company policies and scripts to consistently meet call time and quality standards
- Provided product and service details and information to customers
- Provided exceptional customer service to every customer by leveraging extensive product and service knowledge and creating warm, welcoming environments.
Cashier
Publix
05.2016 - 10.2018
- Processing Credit cards, checks, gift cards, and coupons payments.
- Immediately informed manager of any accidents, injuries, or unsafe working conditions
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Helped customers by answering their questions and completing their requests
- Used cash registers and POS systems to request and record customer orders and compute bills.
Education
Certification - Medical billing and coding specialist
Southeastern College - Charleston
North Charleston, SC01.2023
Skills
- Communication skills
- POS systems knowledge
- Insurance policy review
- Medical terminology knowledge
- Motivated team player
- Multi-line phone talent
- Planning and Organization
- Strong interpersonal skills
- Telephone reception
- Business operations
- Greeting customers
- Strategic sales knowledge
- Computer literate
- Customer service
- Quick learner
- Credit card processing
- Customer expectations management
- Gathering information
- Handling High Value calls
- Problem-Solving Skills
- Payment Processing
- Appointment Scheduling
- Inbound Phone Calls
- Customer Support
- Answering Questions
Certification
- Certified Billing and Coding Specialist
- First Aid/CPR Certified
Timeline
Call Center Associate
Prisma Health Psychiatry
04.2023 - Current
Externship
Palmetto Weight Management
01.2023 - 02.2023
Call Center Operator
Roper St Francis
10.2021 - 03.2022
Owner
Dreams Jewelry
08.2021 - Current
Call Center Agent
CPM Federal Credit Union
09.2017 - 01.2021
Cashier
Publix
05.2016 - 10.2018
Certification - Medical billing and coding specialist
Southeastern College - Charleston
- Certified Billing and Coding Specialist
- First Aid/CPR Certified
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