Domonique Hall
East Meadow,NY
Summary
Motivated Criminal Justice student at Berkeley College seeking a career in probation services. Interested in applying communication, conflict resolution, and analytical skills to support rehabilitation and community safety.
Overview
10
10
years of professional experience
Work History
Patient Advocate
Professional Physical Therapy
Rockville Centre, NY
09.2021 - Current
- Assist patients with questions, concerns, and service coordination
- Communicate between patients and staff to ensure efficient care
- Maintain confidentiality and follow HIPAA privacy regulations
- Schedule appointments and manage patient intake
- Manages approximately 30-50 incoming patients a day checking in and out, calls, emails and faxes per day from patients
- Keeps all KPI's in order
- Streamlines operations and prioritized tasks, allowing staff to increase revenue by 25% each quarter
Billing Disputes Representative
CardWorks Servicing
Woodbury, NY
09.2016 - 03.2020
- Resolved customer billing disputes in a professional manner
- Followed company policies and compliance procedures
- Handled sensitive financial information with accuracy and confidentiality
- Strengthened communication and conflict-resolution skills
- Managed incoming and outgoing calls, emails and faxes per day
Education
Bachelor of Science - Criminal Justice
Berkeley College
01.2028
Skills
- Communication & Interpersonal Skills
- Conflict Resolution
- Critical Thinking
- Case Management Basics
- Organization & Time Management
- Microsoft Office (Word, Excel, Outlook)
- Electronic Records Systems (EHR)
Timeline
Patient Advocate
Professional Physical Therapy
09.2021 - Current
Billing Disputes Representative
CardWorks Servicing
09.2016 - 03.2020
Bachelor of Science - Criminal Justice
Berkeley College