Summary
Overview
Work History
Education
Skills
Timeline
Generic

DOMONIQUE HAWKINS

Lehigh Acres,FL

Summary

Highly organized Eligibility Specialist with [number]+ years of experience in the healthcare industry. Expert in verifying eligibility, processing claims, and resolving customer inquiries. Dedicated to providing accurate and timely services to customers. Innovative Case Coordinator with [number]+ years of experience in providing administrative support to social workers and other professionals. Adept at managing complex cases, developing strong client relationships, and accurately documenting case information. Skilled in collaborating with stakeholders, ensuring compliance with relevant regulations, and developing best practices. Contact Representative with excellent customer service skills and a commitment to providing superior customer service. Proven ability to resolve customer inquiries in a timely and accurate fashion. Highly organized and detail-oriented Enrollment Specialist with [number]+ years of experience in student admissions and enrollment. Skilled in managing the entire enrollment process, including collecting and reviewing documents, verifying eligibility, and completing applications. Talented Employment Specialist with extensive experience in helping individuals find employment in various industries. Skilled in job placement, interviewing, and candidate screening. Proven track record of success in helping individuals find meaningful employment.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

13
13
years of professional experience

Work History

Insurance Verification Specialist

US Eye
11.2023 - Current
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Updated patient records with accurate, current insurance policy information.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Complied with HIPAA guidelines and regulations for confidential patient data.
  • Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
  • Assisted patients with understanding personalized insurance coverage and benefits.
  • Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.

Authorization Specialist

Gardner Orthopedics
03.2018 - 11.2023
  • Verify all insurance policies for all patients
  • Obtain surgery authorizations for each patient
  • Ensured authorization requests are compliant with applicable regulations
  • Trained new authorization staff on authorization policies and procedures
  • Utilized various software programs to verify and process insurance information
  • Trained new staff on insurance verification procedures and policies
  • Maintained up-to-date knowledge of insurance plans, policies, and procedures
  • Ensured all insurance forms were completed and submitted in a timely manner
  • Negotiated payment plans with patients to ensure timely payment of bills
  • Operated with a high degree of accuracy and attention to detail
  • Responded to inquiries from insurance companies and patients regarding coverage and eligibility
  • Assisted patients with understanding their insurance coverage and benefits
  • Assisted in the development of authorization request forms
  • Developed and maintained authorization tracking system
  • Coordinated with other departments to ensure authorization accuracy
  • Identified and implemented process improvements to streamline authorization activities
  • Liaised with external vendors to resolve authorization related issues
  • Researched and resolved authorization discrepancies

Server

Buffalo Wild Wings
08.2016 - 01.2020
  • Provide excellent customer service and increased sales through suggestive selling
  • Carried out opening, closing, and shift-change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods
  • Displayed enthusiasm and promoted excellent customer service, increasing referrals and walk-in business
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality

Office Administrator/Dispatcher

All About Closets
04.2016 - 09.2017
  • Strong visualization abilities
  • Create dispatch tickets for all service calls, dispatch Service Technicians, then debrief with Technicians after completion of each call
  • Maintain the Dispatch board / schedule and forecast workload for2-3 days out
  • Developed and maintained strong working relationships with both customers and drivers
  • Monitored delivery deadlines and communicated any delays to customers
  • Investigated and resolved customer complaints in a timely manner
  • Processed invoices and other paperwork related to deliveries

Bank Teller

Wells Fargo
11.2015 - 01.2016
  • Provide account services to customers by receiving deposits and loan payments cashing checks issuing savings withdrawals
  • Answering questions in person or on telephone referring to other bank services
  • Turned in excess cash to maintain drawer security, counted and packaged currency and coins
  • Determined charges for services requested, collected deposits and payments, and arranged billing
  • Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Processed customer transactions promptly, provided customer records, account statements, and copies of checks to minimize wait times

Bartender/Server/Expo

Millers Alehouse - Estero
11.2011 - 01.2016
  • Certified by corporate headquarters in new hire training, food safety, and alcohol training
  • Trained20+ new hires into server role and expo role
  • Successfully served over200 customers daily in a fast-paced environment
  • Developed a reputation for excellent customer service and a willingness to go the extra mile
  • Demonstrated exceptional attention to detail while mixing and serving drinks
  • Regularly maintained a clean and organized bar area
  • Possessed extensive knowledge of wines, beers, and liquors
  • Resolved customer complaints in a professional and timely manner

Education

High School Diploma - General Studies

Riverdale High
Fort Myers, FL
05.2006

Skills

  • Customer Service
  • Injections
  • Leadership
  • Clerical
  • Microsoft Office
  • Surgery
  • Time Management
  • Deposits
  • Insurance
  • Verbal and Written
  • Affective Communicator
  • Multi-Tasking
  • Teller
  • Attention to detail
  • Patient confidentiality
  • HIPAA compliance
  • Insurance coverage verification
  • Data entry proficiency
  • Data entry and review

Timeline

Insurance Verification Specialist

US Eye
11.2023 - Current

Authorization Specialist

Gardner Orthopedics
03.2018 - 11.2023

Server

Buffalo Wild Wings
08.2016 - 01.2020

Office Administrator/Dispatcher

All About Closets
04.2016 - 09.2017

Bank Teller

Wells Fargo
11.2015 - 01.2016

Bartender/Server/Expo

Millers Alehouse - Estero
11.2011 - 01.2016

High School Diploma - General Studies

Riverdale High
DOMONIQUE HAWKINS