Domonique Isabell
Philadelphia,United States
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 15 years of relevant work experience to the team.
I'm also an collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
Work History
Substitute Teacher
CENACLE LEADERSHIP
Philadelphia, PA
08.2021 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Provided instruction for students in core subject areas.
- Helped students develop life-long learning skills and good study habits.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
Social Worker
Laurelwood Health Care
Elkton, MD
05.2019 - 06.2021
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
- Explained medical care options to help families make informed healthcare decisions.
- Encouraged socialization and engagement through therapy, music therapy and social activities.
Admissions Counselor
Jobcorps
Dover, DE
07.2018 - 05.2020
- Reviewed admissions applications and evaluated student credentials.
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Assessed student interests and skills and provided strategic information about pursuing suitable courses.
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Increased interdepartmental relationships within university to improve student success.
- Coordinated follow up and student outreach to monitor academic progress for at-risk students.
- Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
Patient Access Representative
Union Hospita Of Cecil County
Elkton, MD
06.2015 - 05.2018
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Patient Access Manager
Albert Einstein Medical Center
Philadelphia, PA
02.2009 - 04.2015
- Worked in a level 3 trauma hospital emergency
department. - Worked on labor and delivery unit registering and admitting mother and baby to floor once
newborn was born. - Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Educated all registration staff personnel regarding updates and changes to job positions.
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Reviewed, assessed and evaluated patient registrations, verified accuracy of demographic and financial information and corrected erroneous registrations.
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
Education
No Degree - Medical Office Management
Pennsylvania Institute of Technology
Media, PABachelor of Science - Social Work
Salisbury University
Salisbury, MD05.2018
Skills
- Team Leadership
- Customer Service
- Scheduling and Coordinating
- Administration and Reporting
- Attention to Detail
- Treatment Planning
Timeline
Substitute Teacher
CENACLE LEADERSHIP
08.2021 - Current
Social Worker
Laurelwood Health Care
05.2019 - 06.2021
Admissions Counselor
Jobcorps
07.2018 - 05.2020
Patient Access Representative
Union Hospita Of Cecil County
06.2015 - 05.2018
Patient Access Manager
Albert Einstein Medical Center
02.2009 - 04.2015
No Degree - Medical Office Management
Pennsylvania Institute of Technology
Bachelor of Science - Social Work
Salisbury University
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