Domonique Kidd
The Bronx,NY
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than two years.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Aspen Dental
03.2022 - 02.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Customer Service Representative
Royal Pins
08.2021 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Bronx Latin High School
The Bronx, NY06.2020
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Office Administration
- Patient Registration
- Microsoft Office
Timeline
Medical Receptionist
Aspen Dental
03.2022 - 02.2024
Customer Service Representative
Royal Pins
08.2021 - 03.2022
High School Diploma -
Bronx Latin High School