Domonique Lyons
New Orleans,LA
Summary
Detail-oriented Merchandise Manager known for effective inventory management and innovative merchandising strategies. Adept at resolving customer inquiries and training staff to ensure high service standards.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
PetSmart
Harvey, Louisiana
05.2025 - Current
- Assisted in managing daily store operations and staff scheduling.
- Resolved customer inquiries and complaints with effective communication skills.
- Monitored sales trends to assist in product ordering and placement decisions.
- Maintained knowledge of pet care products to provide accurate recommendations.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Merchandise Manager
PetSmart
Harvey, Louisiana
01.2023 - 05.2025
- Managed inventory levels to ensure product availability and minimize stockouts.
- Developed merchandising strategies to enhance product presentation and customer engagement.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Placed prices and descriptive signage to enhance displays and promote items.
- Performed regular audits of store inventories in order to detect discrepancies between actual stock levels versus what is reported in the system.
Manager
Walgreens
Metairie, Louisiana
07.2018 - 12.2022
- Oversaw inventory management and restocking processes for product availability.
- Trained and mentored team members on customer service best practices.
- Coordinated with vendors to maintain product quality and timely deliveries.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Pharmacy Technician
Walgreen's Pharmacy
Metairie, Louisiana
02.2016 - 12.2022
- Processed prescription orders accurately and efficiently for customer fulfillment.
- Managed medication storage and organization to ensure compliance with safety standards.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Education
Occupational Therapy
Louisiana State University
Baton Rouge, LA08-2014
High School Diploma -
East Ascension High School
Gonzales, LA05-2013
Associate of science -Nursing
Delgado Community College
New Orleans, LASkills
- Sales trending
- Customer service
- Inventory management
- Staff scheduling
- Visual merchandising
- Product placement
Timeline
Assistant Store Manager
PetSmart
05.2025 - Current
Merchandise Manager
PetSmart
01.2023 - 05.2025
Manager
Walgreens
07.2018 - 12.2022
Pharmacy Technician
Walgreen's Pharmacy
02.2016 - 12.2022
Occupational Therapy
Louisiana State University
High School Diploma -
East Ascension High School
Associate of science -Nursing
Delgado Community College