Job Search Status
Open to workDesired start date:
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteLocation: New York, NY
Open to relocation: No
Open To Work
Domonique mack
Fresh Meadows,NY
Work Preference
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills and continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Asset Protection Greeter
DSW Designer Shoes Wearhouse
New York, NY
05.2022 - Current
- Cultivated an inviting shopping atmosphere by greeting Shoe lovers with warmth and friendliness.
- Ensured cleanliness and organization of entryway to enhance visitor experience.
- Resolved customer issues promptly and professionally, fostering long-term loyalty and retention.
- Provided product information, guiding Shoe lovers in selecting appropriate footwear options.
- Conducted thorough assessments to recognize suspicious activities and mitigate safety risks effectively.
- Conducted regular evaluations of safety protocols and inventory management to enhance operational efficiency and minimize risks.
- Monitored suspicious activities to enhance the effectiveness of the loss prevention team.
- Served as a critical witness during apprehension of individuals suspected of internal or external theft.
Lead Teller/ Logistics and Reconciliation Clerk
Garda World
Long Island City, NY
11.2017 - 04.2021
- Maintained and updated database with outgoing coin and cash orders, supporting efficient logistics for overnight and next-day armored routes.
- Executed data entry and processing of high-volume ATM deposits and chante orders for multiple retailers and banks.
- Entered and managed cash orders in Money Manager database to ensure timely fulfillment of ATM requests.
- Managed coin processing and deposit transactions for customers and various banking institutions.
- Oversaw teller productivity and coordinated team initiatives within coin room department. Reviewed daily teller deposits to ensure accuracy and alignment with processed transactions.
- Processed deposits and disbursed orders for Federal Reserve transactions.
- Generated and distributed daily reports utilizing Microsoft Excel, Word, and Office applications.
- Organized and filed paperwork for bank tellers and documentation. Answered telephones and provided support to callers. Conducted research to aid in daily operations.
- Resolved cases with any discrepancies providing proof of manifest and teller processing totals
- Maintained computer databases to record and analyze product and service activities.
- Processed order cancellations in response to customer requests due to inventory or delivery issues.
Retail Sales Associate Cashier
DSW Design Shoes Wearhouse
Queens, NY
02.2013 - 04.2021
- Restocked and organized sales floor to improve product visibility and accessibility for customers.
- Executed markdown strategies for inventory items designated for sale.
- Led initiatives to increase customer enrollment in DSW's VIP rewards program, driving engagement and retention. Amplified brand loyalty through effective promotion of events and special offers to strengthen brand loyalty.
- Engaged with guests and reported suspicious behavior to support loss prevention efforts and maintain a secure environment.
- Supported team members in task completion to enhance overall store performance and customer satisfaction.
- Executed sales and refund transactions at register using POS system to ensure efficient customer service.
- Processed incoming and outgoing customer orders efficiently. Assisted in receiving and preparing online orders for shipment or store pick-up. Supported inventory management by ensuring accurate order fulfillment.
Retail Sales Associate
Macy's
Flushing, NY
11.2012 - 01.2013
- Achieved daily sales targets through strategic customer engagement.
- Identified and reported hazards and unsafe work practices to ensure a safe workplace.
- Managed store upkeep and optimization efforts to ensure a welcoming shopping atmosphere.
- Enhanced customer experience by providing detailed explanations of products and services, leading to informed purchasing choices. Streamlined item location and price inquiries, improving overall customer satisfaction.
- Processed sales transactions and assisted customers with payment processing through computer point of sale system. Handled online order processing efficiently.
- Executed promotional invitations and store events to expand customer base, facilitating Macy's credit card openings and Star Rewards program enrollments to enhance customer engagement.
- Initiated conversations with customers to evaluate and address their specific needs.
Education
Bachelor of Science - Psychology
CUNY Queens College
Flushing, NY05.2017
High School Diploma -
Queens School of Inquiry
Fresh Meadows NY06.2012
Skills
- Data entry proficiency
- Customer service
- Cash handling
- Reliability and punctuality
- Effective problem solving
- Strong work ethic
- Stocking
- Loss prevention training
- POS inventory system operation
- Data entry
- Merchandise restocking
- Cash register operation
Timeline
Asset Protection Greeter
DSW Designer Shoes Wearhouse
05.2022 - Current
Lead Teller/ Logistics and Reconciliation Clerk
Garda World
11.2017 - 04.2021
Retail Sales Associate Cashier
DSW Design Shoes Wearhouse
02.2013 - 04.2021
Retail Sales Associate
Macy's
11.2012 - 01.2013
Bachelor of Science - Psychology
CUNY Queens College
High School Diploma -
Queens School of Inquiry