DOMONIQUE NELTHROPE
System Administrator
Charlotte,NC
Summary
Dynamic Systems Administrator with over 5 years of experience in software implementation and maintenance, skilled in managing complex infrastructures and optimizing data center operations. Proven track record in solutions-oriented problem-solving for business applications, consistently delivering best-in-class service to enhance organizational efficiency. Strong troubleshooting abilities complemented by excellent communication and collaboration skills, fostering productive relationships across teams. Committed to leveraging technical expertise to drive innovation and support business objectives.
Overview
7
7
years of professional experience
Work History
System Administrator
Spectrum
Charlotte, NC
07.2024 - Current
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Worked with users to determine areas of technology in need of improved usability.
- Improved security measures by conducting vulnerability assessments and applying necessary patches.
Solution Architect Intern
Amazon Web Services
Arlington, VA
06.2022 - 05.2023
- Improved solution efficiency by designing and implementing scalable architectures for enterprise clients.
- Conducted research to evaluate systems design and process efficiency.
- Created and implemented innovative business solutions to support corporate objectives.
Help Desk Specialist
Compucom
Fort Mill, SC
05.2018 - 06.2022
- Installed new desktop systems and migrated data to new machines.
- Provided end-user system and equipment training.
- Walked user through series of steps to determine problem and implement likely solution.
Education
M.S. - DevOps Engineering
Western Governors University
Salt Lake City, UT01.2026
B.A.S. - Software Engineering
Western Governors University
Salt Lake City, UT01.2024
A.A.S. - Software Development
Central Piedmont Community College
Charlotte, NC01.2022
Skills
Windows Server Administration
undefinedTimeline
System Administrator
Spectrum
07.2024 - Current
Solution Architect Intern
Amazon Web Services
06.2022 - 05.2023
Help Desk Specialist
Compucom
05.2018 - 06.2022
M.S. - DevOps Engineering
Western Governors University
B.A.S. - Software Engineering
Western Governors University
A.A.S. - Software Development
Central Piedmont Community College
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