Domonique Parker
Suffolk ,VA
Summary
Well-qualified business professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
22
22
years of professional experience
Work History
Supervisor
Keurig Dr Pepper, Inc.
05.2014 - 10.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Conducted routine inspections to check quality and compliance with established specifications.
Supervisor
Verizon
09.2001 - 04.2014
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Researched and corrected customer concerns to promote company loyalty.
- Coached employees through day-to-day work and complex problems.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
Education
High School Diploma -
Nansemond River High School
Suffolk, VA06.2001
Skills
- Data Analytics
- Process Improvement
- Strategic Planning
- Inventory Control
- Operations Management
- Training and Mentoring
- Schedule Development
- Telephone Etiquette
- Account Management
- Data Entry
- Research
- Payroll Administration
Timeline
Supervisor
Keurig Dr Pepper, Inc.
05.2014 - 10.2023
Supervisor
Verizon
09.2001 - 04.2014
High School Diploma -
Nansemond River High School