Domonique Pitt
Atlanta,GA
Summary
Dynamic leader with a proven track record at Bojangles' Famous Chicken 'n Biscuits, enhancing operational efficiency and employee performance. Excelled in staff supervision and sales, boosting customer satisfaction and loyalty. Skilled in branding and marketing, consistently achieving strategic goals. Demonstrates exceptional problem-solving and team mentoring abilities, driving business growth.
Overview
9
9
years of professional experience
Work History
General Manager
Bojangles' Famous Chicken 'n Biscuits
03.2022
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Housekeepping Supervisor
Marriott International Hotels & Resorts
03.2024 - Current
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Managed laundry sorting, washing, drying, and ironing.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Housekeeping Inspector
Marriott International Hotels & Resorts
07.2023 - 03.2024
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Addressed customer feedback and complaints to maximize satisfaction.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Trained and mentored new staff on cleaning and safety protocols.
Unit Director
Bojangles' Famous Chicken 'n Biscuits
08.2021 - 03.2022
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Assistant Store Manager
Burger King
02.2016 - 05.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Process Assistant
Amazon Fulfilment Center
03.2018 - 03.2021
- Identified and resolved process issues to drive optimal workflow and business growth.
- Conducted training and change management processes to improve operations.
- Monitored and reported on process performance to verify compliance with established standards.
- Prioritized initiatives to increase success rates of strategic projects.
Education
High School Diploma -
Wilby High School
Waterbury, CT06-2004
Skills
- Advertising and marketing
- Sales
- Branding
- Staff supervision
Timeline
Housekeepping Supervisor
Marriott International Hotels & Resorts
03.2024 - Current
Housekeeping Inspector
Marriott International Hotels & Resorts
07.2023 - 03.2024
General Manager
Bojangles' Famous Chicken 'n Biscuits
03.2022
Unit Director
Bojangles' Famous Chicken 'n Biscuits
08.2021 - 03.2022
Process Assistant
Amazon Fulfilment Center
03.2018 - 03.2021
Assistant Store Manager
Burger King
02.2016 - 05.2021
High School Diploma -
Wilby High School
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