Domonique Prince

Dynamic Customer Service Representative with a proven track record at InsuranceQuotes, excelling in customer relations and active listening. Leveraged critical thinking to enhance customer satisfaction and streamline return processes. Maintained meticulous records for efficient follow-up, contributing to continuous improvement initiatives and fostering a positive customer experience.

• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
• Cashier - Achieved highest Number of new credit accounts opened within one-month period.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.