Domonique richards
CHESAPEAKE,VA
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Sentara
2025.06 - Current
- Support patient intake process by verifying personal information and insurance details.
- Assist healthcare providers with routine examinations and medical procedures.
- Maintain clean and organized examination rooms to promote safety and efficiency.
- Schedule patient appointments, ensuring optimal use of provider time and resources.
- Manage electronic health records by entering patient data accurately and timely.
- Educate patients on medication instructions and follow-up care procedures.
- Collaborate with team members to streamline office operations and enhance patient experience.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with electronic health record (EHR) data entry and maintenance for accurate patient information.
- Managed incoming calls and inquiries, providing exceptional customer service to patients and visitors.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient referrals to specialists, ensuring timely access to care.
- Managed appointment scheduling and follow-ups for referred patients efficiently.
Student Intern
Concorde Career Colleges
2023.07 - 2024.11
- Conducted patient assessments to determine respiratory therapy needs.
- Collaborated with healthcare teams to develop individualized treatment plans.
- Administered respiratory treatments and monitored patient responses effectively.
- Educated patients and families on respiratory care techniques and equipment usage.
- Utilized diagnostic tools, including spirometry and pulse oximetry, for accurate evaluations.
- Implemented infection control protocols to maintain patient safety during procedures.
- Mentored junior students on best practices in respiratory assessment and intervention techniques.
- Ensured proper equipment functionality by performing routine maintenance checks and troubleshooting issues when necessary.
- Assisted patients with chronic lung conditions by recommending appropriate devices for home use and providing education on proper usage techniques.
- Demonstrated adaptability by adjusting quickly to new clinical settings during rotation assignments throughout the hospital system.
- Maintained accurate documentation of respiratory therapy treatments administered, ensuring effective communication among the healthcare team and facilitating continuity of care.
Petty Officer Third Class
United States Navy, USN
2015.08 - 2022.03
- Operated and maintained various equipment to ensure optimal functionality and safety compliance.
- Assisted in training new personnel on standard operating procedures and safety protocols.
- Conducted regular inspections of facilities and equipment to identify maintenance needs.
- Collaborated with team members to enhance workflow efficiency during operations.
- Monitored inventory levels and coordinated supply requests to prevent shortages.
- Implemented safety measures that improved workplace conditions for all staff members.
- Enhanced team performance by providing effective training and mentorship to junior sailors.
- Played a vital role in upholding Navy Core Values within the unit, demonstrating integrity, accountability, initiative, teamwork, and perseverance at all times.
- Advanced career development goals for subordinates through tailored coaching sessions based on individual needs.
- Strengthened team morale through fostering an inclusive environment that valued diverse perspectives and ideas.
- Demonstrated adaptability, quickly learning new systems and processes when required for specific assignments.
- Assisted in emergency response efforts, ensuring timely actions were taken to protect lives and property.
- Supported mission success by efficiently managing resources and personnel during deployments.
Education
Bachelor of Science - Healthcare Administration
Concorde Career College
Kansas City, MO2026-10
Associate of Science - Respiratory Therapist
Concorde Career College
Kansas City, MO2024-11
Certificate - Certified Medical Assistant
Fortis College
Norfolk, VA2023-07
High School Diploma -
Carlisle High School
Carlisle, IA2015-05
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Data entry
- Patient-focused care
- Electronic medical records
- Compassionate
- Professionalism and ethics
- Appointment setting
- Oxygen therapy administration
- Respiratory monitoring
- Emergency airway management
Timeline
Medical Assistant
Sentara
2025.06 - Current
Student Intern
Concorde Career Colleges
2023.07 - 2024.11
Petty Officer Third Class
United States Navy, USN
2015.08 - 2022.03
Bachelor of Science - Healthcare Administration
Concorde Career College
Associate of Science - Respiratory Therapist
Concorde Career College
Certificate - Certified Medical Assistant
Fortis College
High School Diploma -
Carlisle High School