DOMONIQUE ROSE
Brooklyn,NY
Summary
I have over 5 years of customer service experience and have been consistently successful in building and maintaining customer/lclient relationships throughout my careers. I single handedly built a strong clientele base by developing personal relationships with each client and prioritizing customer service. I am skilled in communication and adaptable to different client preferences. I am results-oriented and committed to providing an exceptional experience to all customers regardless of their frustrations.
Overview
7
7
years of professional experience
Work History
Hair Stylist
Self Employed Services
01.2020 - Current
- Develop and maintain strong relationships with clients to ensure repeat business and referrals.
- Manage client appointments, accounts and complaints with clear communication.
- Create personalized and unique hair styles based on clients' preferences and needs, while keeping up-to-date with the latest hair styling trends and techniques.
- Manage inventory and ensure an adequate supply of hair styling products and tools.
- Manage and update social media accounts, booking site, and design business flyers to promote the salon's services and attract new clients.
Salon Receptionist and Assistant
The Dolly Beauty Bar
10.2018 - 08.2020
- Managed the organization and coordination of client consultations and appointments, ensuring that all clients are scheduled accurately and efficiently.
- Provide excellent customer service and ensure client satisfaction by addressing their needs and concerns promptly and effectively.
- Managed payroll for salon stylists and staff, ensuring that all payments are processed accurately and on time.
- Coordinate and manage inventory of salon products and supplies, ensuring that the salon is well-stocked at all times.
- Assist in the recruitment and training of new salon receptionists and assistants.
Sales Associate
Wireless Vision, LLC
01.2018 - 10.2018
- Provide exceptional customer service to ensure customer satisfaction and loyalty.
- Maintain a positive and professional demeanor while interacting with customers to ensure a high level of customer satisfaction.
- Settle delinquent accounts by finding the best solution for each individual customer.
- Develop and maintain a thorough knowledge of the product offerings and promotions to effectively sell to customers.
- Develop strategies to increase sales and achieve monthly targets.
Education
High school diploma -
New Explorations Into Science,Tech And Math School
New York, NY06.2015
Skills
- Customer service
- Communication
- Phone Etiquette
- Microsoft Excel
- Computer Skills
- Time Management
- Problem Resolution
- Data entry
- Payment processing
Timeline
Hair Stylist
Self Employed Services
01.2020 - Current
Salon Receptionist and Assistant
The Dolly Beauty Bar
10.2018 - 08.2020
Sales Associate
Wireless Vision, LLC
01.2018 - 10.2018
High school diploma -
New Explorations Into Science,Tech And Math School
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