DOMONIQUE ROSE
Brooklyn,NY
Summary
I have over 5 years of customer service experience and have been consistently successful in building and maintaining customer/lclient relationships throughout my careers. I single handedly built a strong clientele base by developing personal relationships with each client and prioritizing customer service. I am skilled in communication and adaptable to different client preferences. I am results-oriented and committed to providing an exceptional experience to all customers regardless of their frustrations.
Overview
7
7
years of professional experience
Work History
Hair Stylist
Self Employed Services
Brooklyn, NY
01.2020 - Current
- Develop and maintain strong relationships with clients to ensure repeat business and referrals.
- Manage client appointments, accounts and complaints with clear communication.
- Create personalized and unique hair styles based on clients' preferences and needs, while keeping up-to-date with the latest hair styling trends and techniques.
- Manage inventory and ensure an adequate supply of hair styling products and tools.
- Manage and update social media accounts, booking site, and design business flyers to promote the salon's services and attract new clients.
Salon Receptionist and Assistant
The Dolly Beauty Bar
Brooklyn, NY
10.2018 - 08.2020
- Managed the organization and coordination of client consultations and appointments, ensuring that all clients are scheduled accurately and efficiently.
- Provide excellent customer service and ensure client satisfaction by addressing their needs and concerns promptly and effectively.
- Managed payroll for salon stylists and staff, ensuring that all payments are processed accurately and on time.
- Coordinate and manage inventory of salon products and supplies, ensuring that the salon is well-stocked at all times.
- Assist in the recruitment and training of new salon receptionists and assistants.
Sales Associate
Wireless Vision, LLC
Brooklyn, NY
01.2018 - 10.2018
- Provide exceptional customer service to ensure customer satisfaction and loyalty.
- Maintain a positive and professional demeanor while interacting with customers to ensure a high level of customer satisfaction.
- Settle delinquent accounts by finding the best solution for each individual customer.
- Develop and maintain a thorough knowledge of the product offerings and promotions to effectively sell to customers.
- Develop strategies to increase sales and achieve monthly targets.
Education
High school diploma -
New Explorations Into Science,Tech And Math School
New York, NY06.2015
Skills
- Customer service
- Communication
- Phone Etiquette
- Microsoft Excel
- Computer Skills
- Time Management
- Problem Resolution
- Data entry
- Payment processing
Timeline
Hair Stylist
Self Employed Services
01.2020 - Current
Salon Receptionist and Assistant
The Dolly Beauty Bar
10.2018 - 08.2020
Sales Associate
Wireless Vision, LLC
01.2018 - 10.2018
High school diploma -
New Explorations Into Science,Tech And Math School