Don Clifford
Colorado Springs,CO
Summary
My years as an auto technician have taught me to look at a problem and find a way to solve those problems in an efficient and professional manner. I have had extensive customer service experience throughout my career in the automotive and computer fields. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
16
16
years of professional experience
Work History
Automotive Technician
Hopfe Automotive
06.2016 - 09.2023
- Main duties where to Diagnose and repair customers vehicles in a timely and efficient manner and to explain those repairs to the customer
- Repairs included Computer Diagnosis of all aspects of the vehicles
- Remove and replace major components such as engines, transmissions and all other mechanical parts
- To perform all services of the customer vehicle.
Automotive Technician
Darrell's Automotive
01.2014 - 06.2016
- Main duties where to Diagnose and repair customers vehicles in a timely and efficient manner and to explain those repairs to the customer
- Repairs included Computer Diagnosis of all aspects of the vehicles
- Remove and replace major components such as engines, transmissions and all other mechanical parts
- To perform all services of the customer vehicle.
Owner Operator
Friendly Computers
11.2007 - 10.2013
- Duties were all ownership duties
- Managing my business and employees, Inventory, scheduling and customer service
- Provide In shop and onsite repair of home computers
- Provide in shop and onsite repair of business computers and servers, networks
- Services included Building custom computers, repairing customer computers and servers, networks, Installing Operating software and security software, Data recovery and back-up for homeowners and businesses.
Education
Diesel Mechanics
Wyoming Technical Institute
Laramie, WYTrade School -
Wyoming Technical Institute
09.1982
High School -
Woodland Park High School
05.1980
Skills
- Dealing with customers in both favorable and non-favorable situations
- Excellent mechanical capabilities
- Computer Skills
- Customer Service
- Relaying Complex Information
- Problem-Solving
- Strong Work Ethic
- Team Collaboration
- Valid Driver's License
- Relationship Building
- Quality Assurance
- Complaint Resolution
Hobbies
The hobbies I enjoy are building, calibrating and using my various laser engravers and 3d printers.
Timeline
Automotive Technician
Hopfe Automotive
06.2016 - 09.2023
Automotive Technician
Darrell's Automotive
01.2014 - 06.2016
Owner Operator
Friendly Computers
11.2007 - 10.2013
Diesel Mechanics
Wyoming Technical Institute
Trade School -
Wyoming Technical Institute
High School -
Woodland Park High School