Don Farrell
Palestine,Arkansas
Summary
Customer-oriented Parts Manager with over 20 years of experience in business operations and sales support to meet customer demands. Adaptive transportation and distribution professional with expertise in customer service, inventory control, cost savings and staff management. Resourceful leader with solid background in parts management.
Overview
28
28
years of professional experience
Work History
Parts and Service Director
Holly Chevrolet
Marion, AR
04.2001 - Current
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
- Received, examined and reshelved returned parts.
- Gathered pertinent information to place orders for parts department, customers and service mechanics.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Tracked warranties issued by manufacturers to ensure proper reimbursement was received.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Identified opportunities for cost savings initiatives in both parts and service departments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided technical advice to customers on repair orders and maintenance issues.
- Resolved customer disputes or escalated them when necessary to management team.
- Oversaw the ordering of parts, inventory control, and stock levels.
- Performed regular inspections of shop facilities to maintain cleanliness standards.
Warehouse Manager
Dobbs Pontiac Gmc
Memphis, TN
02.1997 - 04.2001
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Efficiently dealt with changes, delays and unexpected events to ensure customers received products on time.
- Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
- Supervised 12 employees in receipt and storage of automomotive products.
Education
High School Diploma -
Palestine-Wheatley Senior High School
Palestine, AR05.1996
Skills
- POS systems operations
- Stock management
- Invoice processing
- Sales techniques
- Reviewing deliveries
- Vendor relations
- Ordering parts
- Coordinating paperwork
- Inventory auditing
- Customer service skills
- Complaint handling
- Delivery order fulfillment
- Stock Rotation
- Bills of Lading
- Inventory Management
Timeline
Parts and Service Director
Holly Chevrolet
04.2001 - Current
Warehouse Manager
Dobbs Pontiac Gmc
02.1997 - 04.2001
High School Diploma -
Palestine-Wheatley Senior High School