Don Hadley
Summary
Results-oriented Commercial Sales Manager with 37 years of experience in sales management field. Skilled at identifying, driving and supporting continuous improvement projects and providing exemplary customer service. Talented at developing and enhancing existing customer relationships. Comfortable working without direction or guidance from others.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Government and Commercial Sales Manager
Bosak Ford Chevy GMC
10.2020 - 03.2024
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
- Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
- Responded to customer feedback in professional and constructive way.
- Developed strategic initiatives based upon company objectives aimed at accelerating growth.
- Fostered a positive team environment, creating an atmosphere of mutual support and encouragement that contributed to improved overall performance.
- Expanded market share through the identification of new business opportunities and partnerships.
- Provided exceptional customer service throughout the entire sales process, ensuring client satisfaction from initial contact through post-sale follow-up efforts.
- Negotiated contracts with major clients, securing favorable terms that benefited both parties involved.
- Organized and participated in trade shows and networking events to promote company products and services, generating valuable leads for potential business deals.
Sales Manager, General Manager
Lake Shore Ford Toyota
10.1991 - 09.2000
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Education
Political Science
Eastern Michigan University
Ypsilanti, MIBusiness
Purdue University Northwest
Westville, INSkills
- Customer Service
- Written and verbal communication
- Training and mentoring
- Onboarding and coaching
- Sales skills
- Sales Presentations
- Networking knowledge
- Public Speaking
- Marketing knowledge
- Competitor Analysis
- Business Development
- Financial Analysis
- Sales Documentation
Affiliations
- Drive Clean Indiana
- Boys and Girls Club of Northwest Indiana
- US ARMY MILITARY POLICE
Certification
- Ford Sales and Commercial Master Certification,
Timeline
Government and Commercial Sales Manager
Bosak Ford Chevy GMC
10.2020 - 03.2024
Sales Manager, General Manager
Lake Shore Ford Toyota
10.1991 - 09.2000
Political Science
Eastern Michigan University
Business
Purdue University Northwest
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