Don Jones
Greenville,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Mobility Specialist
AT&T Wireless
08.2018 - 04.2025
- Served as a subject matter expert on mobile technology trends, providing guidance to colleagues and clients on best practices for maximizing the benefits of their chosen solutions.
- Provided exceptional customer support, maintaining a high level of expertise on all mobile devices and technologies.
- Stayed current with industry trends, providing valuable insights into emerging technologies and their potential impact on client operations.
- Enhanced customer satisfaction by addressing and resolving mobility-related issues promptly and efficiently.
- Developed custom-tailored solutions that increased employee productivity while minimizing costs associated with enterprise mobility initiatives.
- Generated detailed reports on client usage patterns and device performance metrics to inform future decision-making processes.
- Ensured smooth migration processes between different service providers or networks by coordinating all aspects of device porting procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Retention Specialist
Spectrum
06.2012 - 07.2018
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
- Evaluated current customer retention strategies and recommended improvements.
Residential House Manager
Thompson's Residential Treatment Center
01.2009 - 05.2011
- Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.
- Created detailed reports regarding facility conditions, incident occurrences, or other pertinent information as requested by ownership or management personnel.
- Organized social activities for residents to promote camaraderie and engagement within the community.
- Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.
- Maintained a safe living environment by enforcing house rules and conducting regular safety inspections.
- Assisted residents with daily hygiene and living tasks.
Education
No Degree - History
Texas A&M Commerce
Commerce, TXSkills
- Wireless connectivity
- Cost reduction strategies
- Teamwork and collaboration
- Problem-solving
- Teamwork
- Multitasking Abilities
- Excellent communication
- Active listening
- Effective communication
- Adaptability and flexibility
- Relationship building
Timeline
Mobility Specialist
AT&T Wireless
08.2018 - 04.2025
Retention Specialist
Spectrum
06.2012 - 07.2018
Residential House Manager
Thompson's Residential Treatment Center
01.2009 - 05.2011
No Degree - History
Texas A&M Commerce
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