Don Russell
Tacoma,WA
Summary
Dynamic Territory Manager with a proven track record at Vestis Uniforms, excelling in customer retention and sales strategy development. Skilled in transportation logistics management and team leadership, I implemented training programs that enhanced service quality and operational efficiency, driving significant improvements in client satisfaction and market presence.
Overview
25
25
years of professional experience
Work History
Territory Manager
Vestis Uniformas and Workplace Supplies
12.2015 - Current
- Assisted in territory analysis to identify growth opportunities and market trends.
- Supported route team by coordinating client communications and scheduling deliveries
- Learned product knowledge to effectively address customer inquiries and support sales efforts.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Developed and implemented training programs to improve staff performance and service quality.
- Coordinated communication between drivers and clients to enhance service efficiency.
- Oversaw daily dispatch operations, ensuring timely delivery and optimal route planning.
- Oversaw fleet operations, optimizing maintenance schedules and reducing downtime.
- Developed and implemented territory sales strategies to increase market share and client base. resulting in YoY growth
- Cultivated strong relationships with key accounts, enhancing customer satisfaction resulting in 97%+ YoY retention
Bar Manager
Hangar 205 Bar and Grill
03.2014 - 12.2015
- Oversaw daily bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on cocktail preparation and customer service best practices.
- Developed and implemented inventory control procedures to minimize waste and optimize stock levels.
- Enhanced guest satisfaction by creating unique drink specials based on seasonal ingredients.
Bartender
Katie J's Bar and Grill
04.2011 - 03.2014
- Managed daily bar operations, ensuring efficient service and customer satisfaction.
- Trained and mentored junior bartenders to enhance team performance and service quality.
- Developed creative cocktail menus, incorporating seasonal ingredients to attract diverse clientele.
- Oversaw inventory management, optimizing stock levels and reducing waste through effective ordering practices.
Dispatch Manager
Reeb Millwork
12.2000 - 12.2010
- Supervised daily dispatch operations, ensuring timely delivery and optimal routing of shipments.
- Trained and mentored team members on best practices for efficient dispatch procedures.
- Coordinated daily dispatch operations to ensure timely delivery of shipments.
- Utilized logistics software to track and monitor shipment status in real-time.
Education
High School Diploma -
Curtis High School
University Place, WA06-2000
Skills
- Team collaboration and leadership
- Customer relationship management
- Proficient in task management
- Performance tracking and analysis
- Effective team management
- Staffing and recruitment
- Service excellence
- Strategic route optimization
- Knowledge of DOT compliance procedures
- Territory growth management
Timeline
Territory Manager
Vestis Uniformas and Workplace Supplies
12.2015 - Current
Bar Manager
Hangar 205 Bar and Grill
03.2014 - 12.2015
Bartender
Katie J's Bar and Grill
04.2011 - 03.2014
Dispatch Manager
Reeb Millwork
12.2000 - 12.2010
High School Diploma -
Curtis High School
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