Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Century 21 Masters Production
Generic

Don Sherwood

Berthoud,CO

Summary

Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.

Overview

44
44
years of professional experience
1
1
Certification

Work History

Owner / Broker

Sherwood Real Estate
Berthoud, CO
12.1993 - Current
  • Developed strategic marketing plans to enhance property visibility and attract potential buyers.
  • Negotiated high-value contracts with clients, ensuring favorable terms for business profitability.
  • Managed diverse real estate portfolios, optimizing property management and tenant relations.
  • Mentored new agents, providing training on sales techniques and industry best practices.
  • Streamlined operational processes, improving efficiency in transaction handling and client communication.
  • Analyzed market trends to inform investment decisions and pricing strategies for properties.
  • Managed day-to-day business operations.
  • Oversaw financial planning, budgeting, and forecasting to ensure sustainable business growth.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Arranged for inspections and surveys of sold properties.
  • Prepared contracts and related documentation according to strict standards.
  • Analyzed potential investment opportunities using comprehensive research methods to provide valuable insights to clients.
  • Recorded supporting documentation for phone calls and written correspondence.
  • Adapted quickly to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty.
  • Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.

Technical Support Representative

Rise Braodband
Loveland, CO
09.2018 - 10.2025
  • Diagnosed and resolved technical issues for customers through phone, email, and chat support.
  • Trained new team members on troubleshooting processes and customer service best practices.
  • Streamlined ticket resolution process by implementing effective troubleshooting guidelines.
  • Collaborated with engineering teams to address recurring technical problems and improve system reliability.
  • Resolved customer inquiries via multiple communication channels, ensuring prompt service delivery.
  • Documented troubleshooting steps in ticketing system, maintaining accurate records of support interactions.
  • Collaborated with cross-functional teams to escalate complex technical issues, streamlining resolution processes.
  • Performed in-depth diagnostic assessments to determine underlying factors contributing to reported problems.
  • Managed multiple priorities simultaneously while maintaining focus on delivering exceptional customer service.
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing clear explanations.
  • Maintained detailed records of customer interactions, noting solutions provided for future reference.

Owner Founder

Peoples Choice Video
Longmont, CO
10.1984 - 05.1993
  • Directed daily operations, ensuring efficient workflow and customer satisfaction.
  • Managed inventory levels, optimizing stock selection and minimizing surplus.
  • Developed marketing strategies, enhancing brand visibility and customer engagement.
  • Supervised staff training programs, fostering team development and service excellence.
  • Analyzed sales data, identifying trends to inform business decisions and pricing strategies.
  • Streamlined processes to improve service delivery times and operational efficiency.
  • Led financial planning initiatives, monitoring budgets to ensure sustainable profitability.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.

Manager PCB Assembly

Sherwood Enterprises
Longmont, CO
06.1982 - 10.1984
  • Oversaw daily operations, ensuring compliance with safety regulations and quality standards.
  • Led cross-functional teams to streamline workflows and enhance operational efficiency.
  • Implemented process improvements that reduced operational costs and increased productivity.
  • Developed training programs for staff, fostering skill development and knowledge sharing.

Education

Some College (No Degree) - Computer Information Systems / Finance -Accounting

Regis University
Denver, CO

No Degree - Operation Orbit - Brokerage Management

Century21 Management Academy
Las Vegas, NV

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication

Certification

  • Certified New Home Sales Specialist, Dennis Walsh & Associates

Interests

  • Exploring landmarks, historical sites,
  • Rock hounding and fossil hunting
  • Camping
  • Astronomy
  • Auto Repair/Restoration
  • Electronics and Circuit Building
  • Web Development and Design
  • Design and Build Websites
  • Coding and Programming
  • Graphic Design
  • Photography
  • I like working with my hands and fixing things

Timeline

Technical Support Representative

Rise Braodband
09.2018 - 10.2025

Owner / Broker

Sherwood Real Estate
12.1993 - Current

Owner Founder

Peoples Choice Video
10.1984 - 05.1993

Manager PCB Assembly

Sherwood Enterprises
06.1982 - 10.1984

Some College (No Degree) - Computer Information Systems / Finance -Accounting

Regis University

No Degree - Operation Orbit - Brokerage Management

Century21 Management Academy

Century 21 Masters Production

Over 4 MM Sales Volume, ranked in top 10% in Units closed