Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
22
22
years of professional experience
Work History
Internet Sales Associate
North Bakersfield Toyota
Bakersfield, CA
10.2020 - 04.2022
Maintained customer service standards by following up on sales transactions.
Provided product information, answered inquiries, and offered test drives.
Greeted customers, identified their needs and provided assistance.
Processed Credit Applications.
Maintained confidential client information.
Worked with Finance Managers and Sales Managers to finalize sales.
Maintained monthly sales goals.
Maintained up to date on all products offered.
Toyota Certified Vehicle Sales.
Salesman of the month, February 2022.
California Sales License (Expiration Date: 10-2026)
General Manager
Central Valley Courier & Logistics
Bakersfield, CA
10.2018 - 06.2020
Developed, implemented and tracked a business plan to optimize operational efficiency.
Created and updated financial forecasts and budgets for the small business.
Managed customer relationships with existing clients and developed new ones.
Implemented processes to ensure compliance with local, state and federal regulations.
Supervised the payroll department.
Supervised the Shipping and Receiving department.
Delivering products to our clients.
Managed the P&L statements.
HR Manager
Food & Beverage Director
Rio Bravo Country Club
Bakersfield, CA
04.2018 - 10.2018
Organized and conducted regular staff meetings to discuss food safety, customer service, and menu changes.
Developed new menus in collaboration with the executive chef to ensure quality control standards were met.
Researched current trends in the food and beverage industry to identify opportunities for growth.
Supervised Bartenders and Restaurant staff.
Ensuring staff follow policy and procedures.
Catering & Event Sales Manager.
Operations Manager
Bowlero Bakersfield
Bakersfield, CA
06.2017 - 04.2018
Monitored and improved efficiency of processes, team performance, and customer service.
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Performed cost analysis for various projects to determine budget requirements.
Developed and implemented operational procedures to ensure quality standards are met.
Created detailed reports on the performance of individual departments within operations.
Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Addressed customer concerns with suitable solutions.
Correctional Lieutenant
Kern Valley State Prison
Delano, CA
10.2000 - 01.2015
Facilitated communication between inmates and other members of the criminal justice system.
Implemented appropriate discipline measures following review of investigation results.
Provided leadership and supervision to subordinate staff.
Developed, monitored and revised operational policies and procedures.
Conducted investigations of inmate disturbances and incidents.
Assessed staffing needs and implemented appropriate corrective actions when needed.
Evaluated employee performance, providing feedback as necessary.
Maintained accurate records for inmates in custody including incident reports, medical documents, disciplinary action forms.
Reviewed daily logs to ensure accuracy of reported information related to inmate activities and personnel issues.
Responded promptly to emergency situations in accordance with established guidelines.
Prepared written reports summarizing investigations into allegations of misconduct or violations of policy.
Conducted urinalysis tests on staff and inmates to test for illicit drugs.
Promoted safety, order, and functionality of facility.
Education
Peace Offierc - Corrections
Richard A McGee Correctional Training Center
Galt, CA
12-2000
High School Diploma -
West High School
Bakersfield, CA
06-1996
Skills
Excellent Communication
Multitasking
Professional Demeanor
Problem-solving abilities
Accomplishments
Member of the Golden Empire United States Bowling Congress Hall Of Fame (2017).
High School Varsity Baseball Coach at Highland High School (2018-2024).
Central Section Division Championship (2019).
Letter of Appreciation for outstanding performance as the acting Correctional Captain for Kern Valley State Prison (2012).