Job Search Status
Open to workDesired start date: Immediately
Open To Work
Don Speier
Client Success Specialist
Muskegon,MI
Work Preference
Summary
Dynamic Account Manager and Client Success Specialist with extensive experience in cultivating and maintaining strong client relationships to ensure exceptional customer satisfaction. Proven track record in driving revenue growth through strategic account management and effective cross-functional collaboration, consistently achieving business objectives. Skilled in analyzing client needs to deliver customized solutions that enhance client retention and optimize business outcomes. Adept at leveraging insights to foster long-term partnerships and contribute to organizational success.
Overview
30
30
years of professional experience
Work History
Account Manager / Client Success Representative
Next IT (dba Valeo Networks)
100% Remote Position
05.2017 - 06.2024
- Engaged with clients and prospects to build lasting partnerships, contributing to a retention rate consistently above 90%.
- Executed end-to-end sales processes, from product demonstrations to post-sales support, guaranteeing smooth product integration and consistently fulfilling managed IT support client quotas.
- Crafted tailored solutions and proposals to enhance client satisfaction and increase revenue streams.
Account Manager
Corporate Technologies LLC
Grand Rapids, MI
07.2009 - 05.2017
- Nurtured and managed client relationships, enhancing overall customer satisfaction and promoting retention efforts.
- Formulated and executed comprehensive account strategies to drive revenue growth while maintaining alignment with client expectations.
- Facilitated alignment of project timelines and deliverables to ensure timely completion of client objectives.
Account Manager
Technology Integration Group
03.1994 - 07.2009
- Cultivated leads by executing cold calls, networking, and profiling local businesses to present tailored products and solutions.
- Cultivated and utilized strategic partnerships with technology providers and distributors to deliver comprehensive solutions for clients.
- Facilitated collaboration with technical teams to tailor solutions that meet client requirements and align with business objectives.
Education
Bachelor of Arts - Communications
Michigan State University
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Strategic account planning
- Cold calling skills
- Account oversight
- Issue resolution
- Documentation and reporting
- Customer relationship management (CRM)
- Upselling
- Business development and planning
Timeline
Account Manager / Client Success Representative
Next IT (dba Valeo Networks)
05.2017 - 06.2024
Account Manager
Corporate Technologies LLC
07.2009 - 05.2017
Account Manager
Technology Integration Group
03.1994 - 07.2009
Bachelor of Arts - Communications
Michigan State University