Don Swaney
Clarkesville,GA
Summary
Auto Parts Counterperson experienced in parts ordering, customer satisfaction, and inventory management. Enhanced operational efficiency through effective communication and optimized workflows. Focused on delivering exceptional customer experiences and improving purchasing processes.
Overview
2027
2027
years of professional experience
Work History
Auto Parts Counterperson
Hayward Allen Toyota
Athens, GA
03.2022 - 09.2026
- Maintained a well-organized and efficient inventory system for easy access and tracking of auto parts.
- Assisted customers in locating and purchasing auto parts, ensuring satisfaction and repeat business.
- Processed parts orders using dealership management software, enhancing order efficiency.
- Collaborated with mechanics to ensure timely availability of necessary parts for repairs.
- Implemented process improvements that reduced order processing time by streamlining workflows.
- Utilized company software to process transactions accurately, track inventory levels, and generate sales reports as needed.
- Assisted customers in selecting the most suitable auto parts for their vehicles, ensuring optimal performance and safety.
- Provided expert advice on product features, installation procedures, and maintenance recommendations for customers.
- Collaborated with team members to streamline processes, improving overall efficiency in the workplace.
- Contributed to a positive work environment by fostering teamwork, assisting colleagues with tasks when needed, and maintaining open lines of communication with supervisors.
- Successfully upsold additional products or services when appropriate by demonstrating their benefits to the customer’s specific needs.
- Handled returns and exchanges professionally, resolving issues efficiently while maintaining high customer satisfaction rates.
- Increased customer satisfaction by providing prompt and accurate information on auto parts availability and compatibility.
- Managed customer orders from initial inquiry through delivery, ensuring a seamless purchasing experience for clients.
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
- Used and maintained knowledge of the stock numbering system and properly categorized for easy access and organization.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
Auto Parts Counterperson
Stone Mountain Toyota
Lilburn, GA
2018 - 03.2022
- Maintained up-to-date knowledge of automotive trends and new products to support sales strategies.
- Managed inventory levels, conducting regular audits to maintain stock accuracy.
- Participated in ongoing training sessions, enhancing knowledge of auto parts specifications and applications in various automotive systems.
- Developed strong relationships with suppliers to secure competitive pricing and timely delivery of auto parts.
- Coordinated efforts effectively between service technicians and counter staff to ensure smooth workflow within the facility.
- Enhanced the reputation of the business by consistently providing exceptional customer service and maintaining in-depth knowledge of products and services offered.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
Auto Parts Counterperson
Nalley Toyota Stonecrest
Lithonia, GA
2014 - 2018
- Managed inventory levels, conducting regular audits to maintain stock accuracy.
- Maintained up-to-date knowledge of automotive trends and new products to support sales strategies.
- Established trust with customers through honest assessments of their vehicle problems and recommending appropriate solutions.
- Assisted customers in locating and purchasing auto parts, ensuring satisfaction and repeat business.
- Processed parts orders using dealership management software, enhancing order efficiency.
- Collaborated with mechanics to ensure timely availability of necessary parts for repairs.
Auto Parts Counterperson
BMW of South Atlanta
Union City, GA
2012 - 2014
- Ensured compliance with company policies and industry regulations regarding the sale, storage, and handling of auto parts.
- Resolved customer complaints professionally by addressing concerns promptly and offering satisfactory solutions where possible.
- Stayed up-to-date on industry trends, advancements in technology, and new products entering the market to better serve customers.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Auto Parts Counterperson
Stone Crest Toyota
Lithonia, GA
2009 - 2012
- Maintained compliance with company policies and industry regulations regarding the sale, storage, and handling of auto parts.
- Resolved customer complaints professionally by addressing concerns promptly and offering satisfactory solutions where possible.
- Collaborated with mechanics to ensure timely availability of necessary parts for repairs.
- Processed parts orders using dealership management software, enhancing order efficiency.
- Assisted customers in locating and purchasing auto parts, ensuring satisfaction and repeat business.
Auto Parts Counterperson
Toyota of McDonough
McDonough, GA
2005 - 2008
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Managed inventory of parts by organizing and replenishing stock levels.
- Arranged parts storage systematically to improve accessibility and efficiency.
- Assisted management in identifying opportunities for cost reduction or process improvement initiatives within the department.
Education
No Degree - Basic Engine Repair And Brake Repair
Dekalb Technical School
Decatur, GASkills
- Parts ordering
- Inventory management
- Proficient in [software]
- Parts sourcing
- Customer satisfaction
- Team collaboration
- Email communication
Timeline
Auto Parts Counterperson
Hayward Allen Toyota
03.2022 - 09.2026
Auto Parts Counterperson
Stone Mountain Toyota
2018 - 03.2022
Auto Parts Counterperson
Nalley Toyota Stonecrest
2014 - 2018
Auto Parts Counterperson
BMW of South Atlanta
2012 - 2014
Auto Parts Counterperson
Stone Crest Toyota
2009 - 2012
Auto Parts Counterperson
Toyota of McDonough
2005 - 2008
No Degree - Basic Engine Repair And Brake Repair
Dekalb Technical School