Don Villasana
Austin
Summary
Results-driven Assistant Store Manager with expertise in customer service and operations oversight. Proven ability to enhance team performance and drive revenue growth through effective training and sales strategies.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
Lowe's Home Centers, LLC
Austin, TX
03.2018 - Current
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service excellence and product knowledge.
- Developed sales strategies to enhance team performance and drive revenue growth.
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Receiving Department Manager
Lowe's Home Centers, LLC
Austin, TX
02.2006 - Current
- Supervised merchandise receipt and processing, guaranteeing timely and accurate inventory management.
- Led team in maintaining inventory accuracy through optimized receiving procedures.
- Implemented training programs for new employees on safety and operational standards.
- Developed workflow enhancements to streamline product handling and reduce delays.
Merchandising Manager
Lowes Home Improvment
New Orleans, LA
09.2015 - 03.2018
- Developed and implemented merchandising strategies to enhance product visibility and drive sales growth.
- Analyzed market trends to optimize product assortment and inventory levels across multiple categories.
- Collaborated with cross-functional teams to execute promotional campaigns, ensuring alignment with corporate objectives.
- Trained and mentored team members on best practices in merchandising techniques and visual presentation standards.
- Led initiatives to streamline merchandise processes, improving operational efficiency within the department.
- Identified opportunities to reduce lead times and improve inventory management.
Education
Associate of Science - Psychology
Bellevue University
Bellevue, NE01-2022
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Time management
- Records management
- Microsoft Office Suite
- Business development and planning
- Records maintenance
- Incident reports
- Assignment delegation
- Database management
- Operations oversight
Timeline
Assistant Store Manager
Lowe's Home Centers, LLC
03.2018 - Current
Merchandising Manager
Lowes Home Improvment
09.2015 - 03.2018
Receiving Department Manager
Lowe's Home Centers, LLC
02.2006 - Current
Associate of Science - Psychology
Bellevue University