Donald Barrington Jr.
Rochester,NY
Summary
Dedicated Call Center Representative with strong problem-solving and customer service skills. Proven track record in enhancing customer satisfaction through effective communication and process improvements.
Overview
13
13
years of professional experience
Work History
Outpatient Access Specialist
University Of Rochester Strong Memorial Hospital
10.2022 - 11.2024
- Coordinated patient scheduling and registration processes to enhance operational efficiency.
- Managed insurance verification and pre-authorization requests for outpatient services.
- Facilitated communication between patients and clinical staff to streamline appointment workflows.
- Assisted in resolving patient inquiries, ensuring timely access to healthcare services.
Night Auditor/Lead Front Desk Receptionist
Hyatt Regency Hotel
11.2021 - 05.2023
- Conducted nightly audits to ensure accurate financial reporting and compliance with company policies.
- Managed front desk operations, facilitating check-ins and check-outs efficiently for guests.
- Resolved guest inquiries and complaints promptly, enhancing overall customer satisfaction.
- Processed end-of-day financial transactions, including balancing cash drawers and reconciling accounts.
Pharmacy Technician
University of Rochester, Strong Memorial Hospital
03.2020 - 06.2021
- Processed and dispensed medications accurately in accordance with established protocols.
- Assisted pharmacists in verifying prescriptions to ensure patient safety and compliance.
- Managed inventory levels, conducting regular stock checks and ordering supplies as needed.
- Trained junior staff on pharmacy procedures and best practices for medication handling.
Pharmacy Technician
University of Rochester, Strong Memorial Hospital
03.2020 - 06.2021
- Implemented workflow improvements that enhanced operational efficiency within the pharmacy department.
- Collaborated with healthcare professionals to resolve medication-related inquiries promptly and effectively.
- Maintained accurate patient records using electronic health record (EHR) systems for seamless communication.
- Ensured adherence to regulatory standards and safety guidelines in all pharmacy operations.
Assistant
Rochester Regional Health System
01.2016 - 05.2016
- Transported patients safely to various departments within facility.
- Assisted clinical staff in managing patient flow and ensuring timely care.
- Maintained cleanliness and organization of transport equipment and areas.
- Communicated effectively with patients, families, and healthcare team members.
Call Center Representative
University of Rochester, Strong Memorial Hospital
09.2011 - 03.2012
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions using CRM software.
- Trained new staff on call handling procedures and system navigation.
- Implemented process improvements that enhanced customer satisfaction ratings.
Education
High School Diploma -
Thomas Jefferson High School
Rochester, NY07-2011
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
Timeline
Outpatient Access Specialist
University Of Rochester Strong Memorial Hospital
10.2022 - 11.2024
Night Auditor/Lead Front Desk Receptionist
Hyatt Regency Hotel
11.2021 - 05.2023
Pharmacy Technician
University of Rochester, Strong Memorial Hospital
03.2020 - 06.2021
Pharmacy Technician
University of Rochester, Strong Memorial Hospital
03.2020 - 06.2021
Assistant
Rochester Regional Health System
01.2016 - 05.2016
Call Center Representative
University of Rochester, Strong Memorial Hospital
09.2011 - 03.2012
High School Diploma -
Thomas Jefferson High School