DONALD BELL
Beaumont,TX
Summary
I seek challenging opportunities where I can fully use my skills for the success of the organization.
Successful Job Title with Number years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Motivated Customer Relations Professional with working knowledge of auto-dialing systems and above-average sales conversion rates. Adaptable and personable team player focused on providing exceptional customer service every time. Open to travel and willing to work flexible schedules.
Overview
17
17
years of professional experience
Work History
Customer Care Representative
CDK Global
01.2017 - 03.2022
- Assisting customers via email, chat, and inbound calls to ensure satisfaction
- Helping customers process payments and troubleshoot issues as well.
- Coordinated timely responses to online customer communication and researched complex issues.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Eliminated inefficiencies by educating and training new employees on best practices and customer care procedures.
- Wrote and proofed orders to reflect proper pricing and discounts.
Customer Support Specialist
CDK Global
01.2012 - 01.2016
- Answering inbound calls for car multiple car dealerships to ensure the quality of helping car owners schedule appointments for routine maintenance on their vehicle, updating warranty information, and providing rental assistance if needed.
Customer Service Representative
West Telecommunications
07.2005 - 10.2010
- Inbound call center representative assisting customers with credit card payments, up sale environment assisting with calls for multiple companies.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
Central High School
Beaumont, TX05.2005
Skills
- Sales
- Team Building
- Problem Solving
- Decision Making
- PROJECTS
- Customer Service Team Lead
- Guided teams in customer development and improved the consistency, recoverability, and access to
- Project development
Timeline
Customer Care Representative
CDK Global
01.2017 - 03.2022
Customer Support Specialist
CDK Global
01.2012 - 01.2016
Customer Service Representative
West Telecommunications
07.2005 - 10.2010
Central High School