Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donald Blandon Potoy

Sales Associate
San Rafael

Summary

Operations and customer service professional with over 2 years of experience in industrial and service environments. Experienced in handling high customer volumes, improving service efficiency, and supporting operational and maintenance activities. Known for reducing waiting times and maintaining high customer satisfaction. Advanced English proficiency (C1).

Overview

2
2
years of professional experience

Work History

Customer Service Representative

ANSEROVA
01.2023 - 01.2024
  • Assisted 10–15 customers daily in person and by phone.
  • Reduced waiting list by 50% through improved service flow.
  • Managed appointment scheduling and billing.
  • Provided guidance about services and products.

Operations & Customer Support Associate

MACOASA
01.2022 - 01.2024
  • Provided daily service to 50–60 customers.
  • Reduced customer waiting time by 15%.
  • Supported forklift operations following safety standards.
  • Assisted with preventive and corrective maintenance of industrial machinery.
  • Participated in planning and construction of a warehouse expansion project.

Education

Professional English Course -

CCCN
01.2024

High School Diploma - undefined

Liceo San Rafael de Alajuela
01.2023

Skills

  • Customer Service
  • Operations Support
  • Sales Support
  • Communication
  • Problem Solving
  • Teamwork
  • Leadership
  • Microsoft Excel (Basic)
  • Forklift Safety Procedures
  • Preventive Maintenance
  • Basic Welding and Material Cutting

Timeline

Customer Service Representative

ANSEROVA
01.2023 - 01.2024

Operations & Customer Support Associate

MACOASA
01.2022 - 01.2024

High School Diploma - undefined

Liceo San Rafael de Alajuela

Professional English Course -

CCCN
Donald Blandon PotoySales Associate