Donald Bolding
Newark,NJ
Summary
Dynamic leader with extensive experience at Amazon Fulfillment Center, adept in compliance training and critical thinking. Excelled in developing training programs that enhanced productivity and safety standards. Skilled in database management and conflict resolution, successfully fostering team cohesion and employee development. Achieved significant improvements in training efficiency and operational compliance.
Overview
27
27
years of professional experience
Work History
Learning Trainer Lead
Amazon Fulfillment Center
09.2019 - 09.2023
- Trained New Managers and Trainers for all Areas of Operations
- Designated, trained, and audited Ambassadors for all process paths
- Coached audited and advocated for associates in all process paths
- Collaborated with HR / Operations to minimize barriers to productivity
- Lead Hazmat classes to ensure safety compliance standards are identified
- Performed TDR, VRC, TPA and other specialized training processes
- Used critical thinking to break down barriers, and problem solve
- Mediated discussions between Leadership and entry-level workers
- Analyzed training and made adjustments to resolve issues, increase efficiency and exceed training goals
- Developed value-added process guideline informational for at-a-glance usage during Peak and Prime week
FC Associate I
Amazon Fulfillment Center
10.2017 - 09.2023
- Performed Pallet Receive, Each Receive, and Prep Operations above UPH standards consistently
- Provided assistance with TDR, VRC and Fluid Load
Coordinator
University of Medicine & Dentistry
09.2009 - 08.2017
- Provided first line of system support for Epic-related errors, generated daily reports for inpatient status integrity and bed availability
- Collaborated with case management to coordinate transfers
- Provided admitting with patient information to ensure transmission integrity
- Managed over 5,000 active employee files
- Regulated internal and external audits to meet compliance standards
- Charted and evaluated board reports for accuracy and submitted findings
- Updated evaluation database, provided external and internal customers with letters of employment verification, and performed studies utilizing FoxPro and Excel
- Provided C-suite support as vacations coverage
- Managed calendar for Sr
- AED of Clinical Support Services, and ensured effective communications were maintained via phone and email
- Prepared purchase requisition orders and monitored supplies
- Handled preparations for special events and occasions
- Supervised and delegated assignments to summer youth employees and volunteer staff members
- Organized all operations on a Med./Surg Patient unit within a Forensic - Psychiatric health care environment, with a capacity of 34, collaborated in multi-disciplinary groups that consisted of over 20 different teams of medical and surgical doctors, and over 10 other health care professionals on a daily basis; assured efficient and functional communication process throughout the entire patient care spectrum; trained, evaluated, and supervised new staff; administered client satisfaction surveys; collected data and reported findings; assisted with development and implementation of performance improvement projects
Personnel Representative
Bellevue Hospital Center
09.2007 - 09.2009
- Managed personnel records with high attention to detail, guaranteeing accuracy in documentation for audits and reporting purposes.
- Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
- Leveraged data analysis skills to identify trends in turnover rates, developing targeted strategies to address areas needing improvement.
Clerical Associate
Bellevue Hospital Center
07.1996 - 09.2007
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
Education
Certificate - Project Management
Google Coursers
07-2025
Certificate - Health Information Technology: Project Management / EMR Utilization
Essex County College
Newark, NJ03.2013
Psychology - Anthropology
York College of The City University of New York
Queens, NY01.2012
Skills
- FC Console/Learning
- E-learning platforms
- Umbrella LMS
- TWI/IAT/ATA/KIT
- Knet
- Pocket Talk
- QuickSight
- Sim Ticketing
- Apollo/Inform/& Aces Auditing
- Taleo/People Soft
- Epic/HR Portal
- EDRS
- Slack
- Microsoft Office
- Quip
- Translogistic
- Sortation Dashboard
- Cpex Portal processing
- Active Listening
- Performance improvement
- Training needs analysis
- Decision Making
- Group Discussion Facilitation
- Class Lecturing
- Assignment Delegation
- Course Optimization
- Critical Thinking
- Group Instruction
- Database Management
- Compliance Training
- Program Evaluation and Improvement
- Employee Career Development
- Team Building
- Onboarding
- Knowledge of Employment Law
- Conflict Resolution
- Customer Service
- Compliance and Safety
- Calm and Professional Under Pressure
- Customer Retention Strategies
- Document Conversion
- Document and Records Management
Timeline
Learning Trainer Lead
Amazon Fulfillment Center
09.2019 - 09.2023
FC Associate I
Amazon Fulfillment Center
10.2017 - 09.2023
Coordinator
University of Medicine & Dentistry
09.2009 - 08.2017
Personnel Representative
Bellevue Hospital Center
09.2007 - 09.2009
Clerical Associate
Bellevue Hospital Center
07.1996 - 09.2007
Certificate - Project Management
Google Coursers
Certificate - Health Information Technology: Project Management / EMR Utilization
Essex County College
Psychology - Anthropology
York College of The City University of New York
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