Donald Bradley
Warehouse Supervisor
Manalapan,NJ
Summary
Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
41
41
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative/Dispatcher Coordinator
American Lawn & Sprinkler
Englishtown, NJ
09.2019 - 01.2020
- Resolved concerns with products or services to help with retention and drive sales.
- Explained charges, fees, terms of sales and service agreements to over 20 customers daily.
- Conferred with sales team members to evaluate processes and improve integration of after-sales assistance.
- Wrote and proofed orders to reflect proper pricing and discounts.
- Described product highlights and benefits to help guide purchasing decisions.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Warehouse Clerk/Supervisor
Wakefern Corporation
Dayton, NJ
09.2012 - 09.2019
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed investigations to verify and resolve customer or shipper complaints.
- Supervised team of 20+employees and provided training focused on maximizing overall performance.
- Directed dispatching, routing and tracking of 30 fleet vehicles.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.``
- Checked packages and merchandise for damage and notified vendors.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes and using WMS to update system.
- Simplified shipping and receiving processes for improved workflow.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Mailer/Senior Warehouse Supervisor
NY Times
Queens, NY
09.1977 - 05.2011
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Enhanced slot control of freight in warehouse by optimizing organization efforts.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Set and enforced proactive inspection and maintenance schedules to keep equipment in good operational condition.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Education
High School Diploma -
New Utrecht High School
Brooklyn, NY 09.1976 - 06.1979
Skills
Microsoft Outlook, Word and Excel
Adherence to high customer service standards
Exceptional interpersonal communication
Customer Relations
Effective problem solver
Excellent time management skills
Shipping, receiving and warehousing
Logistics policies and procedures
Effective workflow management
Purchasing and procurement
Quality assurance
Timeline
Customer Service Representative/Dispatcher Coordinator
American Lawn & Sprinkler
09.2019 - 01.2020
Warehouse Clerk/Supervisor
Wakefern Corporation
09.2012 - 09.2019
Mailer/Senior Warehouse Supervisor
NY Times
09.1977 - 05.2011
High School Diploma -
New Utrecht High School
09.1976 - 06.1979