Donald Burton

- Handles and manages large amounts of cash daily as a Vault Custodian.

- Assists fellow Ambassadors both on the teller line and on the platform with various tasks to better support our members.

- Emphatically guides our members to their financial goals and dreams by analyzing what financial solutions members can utilize to reach said goals and dreams.

- Works with various machine technologies, such as computers, a drive-thru tube system, TCRs and coin machines, to better assist members and fellow Ambassadors on the day to day.

- Manages and logs data for both referrals and day-to-day work to demonstrate volumes of opportunities for the Credit Union.

- Assists members at the highly traveled Rockville Branch, one of the busiest and highest volume Branches in Branch Services.

- Created a “Teller Bible” intended to help fellow coworkers with any teller-based task as it happens as a supplement to our Credit Union’s Library

- Assists, or takes lead, in various operational tasks over the course of a typical week, such as but not limited to:

• Ordering cash based on current member transaction/environment trends
• Ordering supplies based on needs of the Branch
• Auditing TCRs to confirm proper balancing and determining any required maintenance
• Preparing end-of-day settlements to confirm balancing of all Ambassadors and the Branch itself
• Communicating with various Back Office resources via Helpdesk and our phone system to handle collaboratively any issues that arise

- Maintained shelves, primarily of a designated section (feminine/baby, grocery, household supplies), to remain fully stocked and properly ordered to balance inventory and prevent loss.

- Set up planograms to better feature products to assist customers with finding what they are looking for on a day-to-day basis.

- Unloaded and stocked delivery to both the floor and the stockroom to remain supplied from week to week.

- 4 years spent at CVS/health in Ocean City, MD, at the highest grossing CVS in the area, with volume equivalent to average big box stores.

- Worked with a plethora of people, cultures and languages to help achieve a common goal of saved money and successful sales.

- Worked with and advocated immensely for CarePass, a highly successful program designed to save CVS customers large amounts of money through a free $10 + an immense amount of discounts and deals every month for their use.

- Self-managed an Automated Checkout machines when it was installed in Derwood, MD’s location