Donald Chidester
Woodland,CA
Summary
Results-driven Service Manager with strong skills in team leadership and problem-solving. Experienced in optimizing service operations and improving customer engagement, contributing to enhanced operational efficiency and satisfaction.
Dedicated Service Manager with expertise in enhancing customer satisfaction and efficient service operations. Proven ability to lead teams and resolve complex issues effectively.
Reliable professional with a proven track record in managing service operations. Known for critical thinking and multitasking abilities, successfully implementing process improvements that streamline workflows and elevate customer service standards.
Thrives in fast-paced, customer-centric environment, adept at managing diverse teams and resolving complex issues. Developed strong leadership and communication skills, ensuring smooth operations and high customer satisfaction. Looking to transition into new field, leveraging these transferable skills for impactful contributions.
Offering background in customer engagement and problem-solving, eager to learn and develop in new environment. Brings ability to quickly grasp industry-specific knowledge and apply effective communication and organizational skills. Ready to use and develop interpersonal and leadership abilities in [Desired Position] role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Manager
R&R Firetruck Repair
Belleville, MI
02.2025 - 11.2025
- Managed scheduling and dispatching of service technicians for timely repairs.
- Assisted in coordinating customer service inquiries and resolving issues effectively.
- Maintained accurate records of repairs, parts inventory, and service orders.
- Supported technicians in troubleshooting mechanical issues during service calls.
- Implemented safety protocols to ensure compliance with industry standards.
- Facilitated communication between customers and repair teams to enhance satisfaction.
- Developed training materials for new staff on standard operating procedures.
- Contributed to process improvement initiatives to streamline operations and reduce downtime.
Warranty Specialist
Michigan Kenworth
Dearborn, MI
01.2023 - 02.2025
- Processed warranty claims, ensuring compliance with company policies and procedures.
- Coordinated communication between customers and service departments regarding warranty issues.
- Analyzed warranty data to identify trends and improve claim processing efficiency.
- Developed training materials for new team members on warranty processes and systems.
- Implemented quality control measures to enhance accuracy in claims management.
- Resolved customer inquiries related to warranty coverage and eligibility criteria promptly.
- Collaborated with engineering teams to address recurring product issues linked to warranties.
- Reviewed and updated warranty documentation to maintain alignment with industry standards.
Education
High School Diploma - Warranty
Cummins
Dearborn, MI03-2024
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Customer service management
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
Certification
- CPM - Certified Professional Manager
Timeline
Service Manager
R&R Firetruck Repair
02.2025 - 11.2025
Warranty Specialist
Michigan Kenworth
01.2023 - 02.2025
High School Diploma - Warranty
Cummins