Donald Cieglo
REDFORD,MI
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Other fields that I excelled in are Military, Hotel and Property management before my HVAC career.
Overview
22
22
years of professional experience
Work History
Comfort Consultant
R&L Heating & Cooling
05.2025 - 01.2026
- Conducted in-depth consultations to assess client comfort needs and preferences.
- Developed tailored solutions integrating HVAC systems and energy-efficient technologies.
- Provided ongoing support, addressing client concerns and ensuring satisfaction with installed systems.
- Streamlined consultation procedures, enhancing efficiency and customer experience.
- All leeds were non customer based no heats
Cycle Counter
National Benefits Group
09.2024 - 05.2025
- Identified potential problems or errors that could lead to incorrect counts or inaccurate data.
- Maintained accurate and updated records of all cycle count activities.
- Investigated discrepancies between physical inventories and computer records.
- Resolved any discrepancies between physical inventories and system records promptly.
Comfort Advisor
Sun Heating and Air-Conditioning
03.2024 - 05.2024
- Used consultative sales approach to understand and meet customer needs.
- Developed tailored HVAC solutions to enhance customer comfort and efficiency.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Recommended additional services such as air purification or dehumidification solutions as needed.
- Created sales proposals for prospective clients, outlining the proposed system installation or replacement.
- Provided customers with detailed information on the benefits of energy efficient systems and products.
Territory Manager
Young Supply
03.2018 - 02.2024
- Established relationships with key customers, vendors, and distributors in the area.
- Resolved customer complaints promptly and professionally.
- Ensured compliance with company policies regarding pricing, promotions, warranties, returns.
- Developed targeted marketing campaigns designed to reach specific audiences in the territory.
Comfort Advisor
Dee Cramer
09.2013 - 03.2018
- Conducted in-home consultations to diagnose customer needs and present comfort solutions.
- Created sales proposals for prospective clients, outlining the proposed system installation or replacement.
- Developed and maintained relationships with existing customers through follow up visits and phone calls.
- Increased customer satisfaction by providing personalized comfort solutions based on individual needs and preferences.
- Maximized lead generation opportunities by actively participating in community events, trade shows, and networking functions.
Comfort Advisor
Air-Master Heating & Air Conditioning
08.2003 - 09.2013
- Same as Dee Cramer
Education
High School Diploma -
Bishop Borgess
Redford, MITrane Boot Camp
Lennox Residential Selling
Skills
- Client relationship building
- Teamwork and collaboration
- Customer follow-up
- Relationship building
- Customer empathy
- Assertiveness
- Negotiation
- Product knowledge
Affiliations
- Participated in the Gulf War 1991
- Involved is community activities such as: Fish Fry's, Cruse night and other fundraisers
- Participated in kids sporting events.
Timeline
Comfort Consultant
R&L Heating & Cooling
05.2025 - 01.2026
Cycle Counter
National Benefits Group
09.2024 - 05.2025
Comfort Advisor
Sun Heating and Air-Conditioning
03.2024 - 05.2024
Territory Manager
Young Supply
03.2018 - 02.2024
Comfort Advisor
Dee Cramer
09.2013 - 03.2018
Comfort Advisor
Air-Master Heating & Air Conditioning
08.2003 - 09.2013
Trane Boot Camp
Lennox Residential Selling
High School Diploma -
Bishop Borgess