Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Donald Cieglo

REDFORD,MI

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Other fields that I excelled in are Military, Hotel and Property management before my HVAC career.

Overview

22
22
years of professional experience

Work History

Comfort Consultant

R&L Heating & Cooling
05.2025 - 01.2026
  • Conducted in-depth consultations to assess client comfort needs and preferences.
  • Developed tailored solutions integrating HVAC systems and energy-efficient technologies.
  • Provided ongoing support, addressing client concerns and ensuring satisfaction with installed systems.
  • Streamlined consultation procedures, enhancing efficiency and customer experience.
  • All leeds were non customer based no heats

Cycle Counter

National Benefits Group
09.2024 - 05.2025
  • Identified potential problems or errors that could lead to incorrect counts or inaccurate data.
  • Maintained accurate and updated records of all cycle count activities.
  • Investigated discrepancies between physical inventories and computer records.
  • Resolved any discrepancies between physical inventories and system records promptly.

Comfort Advisor

Sun Heating and Air-Conditioning
03.2024 - 05.2024
  • Used consultative sales approach to understand and meet customer needs.
  • Developed tailored HVAC solutions to enhance customer comfort and efficiency.
  • Used CRM software to record customer interactions and track general sales activities for review and follow-up.
  • Recommended additional services such as air purification or dehumidification solutions as needed.
  • Created sales proposals for prospective clients, outlining the proposed system installation or replacement.
  • Provided customers with detailed information on the benefits of energy efficient systems and products.

Territory Manager

Young Supply
03.2018 - 02.2024
  • Established relationships with key customers, vendors, and distributors in the area.
  • Resolved customer complaints promptly and professionally.
  • Ensured compliance with company policies regarding pricing, promotions, warranties, returns.
  • Developed targeted marketing campaigns designed to reach specific audiences in the territory.

Comfort Advisor

Dee Cramer
09.2013 - 03.2018
  • Conducted in-home consultations to diagnose customer needs and present comfort solutions.
  • Created sales proposals for prospective clients, outlining the proposed system installation or replacement.
  • Developed and maintained relationships with existing customers through follow up visits and phone calls.
  • Increased customer satisfaction by providing personalized comfort solutions based on individual needs and preferences.
  • Maximized lead generation opportunities by actively participating in community events, trade shows, and networking functions.

Comfort Advisor

Air-Master Heating & Air Conditioning
08.2003 - 09.2013
  • Same as Dee Cramer

Education

High School Diploma -

Bishop Borgess
Redford, MI

Trane Boot Camp

Lennox Residential Selling

Skills

  • Client relationship building
  • Teamwork and collaboration
  • Customer follow-up
  • Relationship building
  • Customer empathy
  • Assertiveness
  • Negotiation
  • Product knowledge

Affiliations

  • Participated in the Gulf War 1991
  • Involved is community activities such as: Fish Fry's, Cruse night and other fundraisers
  • Participated in kids sporting events.

Timeline

Comfort Consultant

R&L Heating & Cooling
05.2025 - 01.2026

Cycle Counter

National Benefits Group
09.2024 - 05.2025

Comfort Advisor

Sun Heating and Air-Conditioning
03.2024 - 05.2024

Territory Manager

Young Supply
03.2018 - 02.2024

Comfort Advisor

Dee Cramer
09.2013 - 03.2018

Comfort Advisor

Air-Master Heating & Air Conditioning
08.2003 - 09.2013

Trane Boot Camp

Lennox Residential Selling

High School Diploma -

Bishop Borgess
Donald Cieglo