JOSHUA MESSER
822 Thurman Rd, Stockbridge Ga 30281
Summary
Seasoned HVAC expert with 25 years in residential sales, design, management, service, and installation. Demonstrated ability to reduce costs and increase revenue using effective management techniques. Skilled in providing tailored solutions that improve client satisfaction and maintain above-average closing rates. Seeking to utilize comprehensive skills in a results-oriented sales or management role.
Overview
25
25
years of professional experience
Work History
Comfort Consultant
Coolray Heating And Cooling
Marietta
03.2019 - 03.2025
- Recommended customized HVAC solutions that aligned with specific client requirements, enhancing comfort.
- Assessed heating and air conditioning needs through client consultations, ensuring tailored solutions.
- Conducted in-home evaluations for system efficiency and comfort.
- Collaborated with installation teams to ensure customer satisfaction.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable solutions.
- Responded promptly to customer inquiries via phone, email, or in person.
- Handled customer inquiries and resolved complaints promptly and professionally.
- Built rapport with customers to encourage repeat business and loyalty.
- Educated customers on product details, facilitating informed decisions and improving overall satisfaction.
Comfort Consultant
Busbys Heating and Air Conditioning
Augusta
03.2017 - 08.2019
- Recommended tailored HVAC solutions to meet specific client needs, enhancing overall customer satisfaction.
- Collaborated with installation teams to address client concerns, ensuring successful project completion and high customer satisfaction.
- Responded promptly to customer inquiries via phone, email, or in person.
- Attended trade shows and conventions to showcase offerings, gaining insights into industry trends and client preferences.
Residential Install Manager, Field supervisor for both Service and Install, Service Tech, Installer
Estes Services
Atlanta
05.2000 - 12.2016
- Oversaw 10 crews consisting of 20 employees, facilitating annual installations of $12-$14 million in revenue.
- Ensured highest job quality, customer satisfaction, and technical training while achieving 45% gross profit goal
- Excelled at problem solving issues post-install as well as working with salesmen on complex and challenging job designs
- Ran technical support over phone to both installers and service technicians to efficiently solve high level problems while they are in the home on the first call
- Reduced recalls and go backs by 27% in first year through aggressive training, incentive programs, quality proof using technical data sheets, and implementing job completion photos
- Recognized as 'Service Champion' while serving as a Service Technician, selling over $650,000 in both years and training new hires.
- Executed the installation of complex jobs, such as zoning and Carrier Infinity, while serving as Lead Installer and training new hires.
Education
Griffin Technical College - HVAC Coursework
Griffin Technical College
Griffin, GA, USA01-2000
Certificate - Nate Certification ID# 2362484
Esco Institute/ N.A.T.E Certification Classes
Skills
- HVAC systems expertise
- HVAC troubleshooting
- HVAC system design
- Technical sales
- Sales strategies
- Client consultations
- Price quote preparation
- Project management
- Customer service excellence
- Customer follow-up
- Product knowledge presentation
- Effective communication
- Rapport building
Timeline
Comfort Consultant
Coolray Heating And Cooling
03.2019 - 03.2025
Comfort Consultant
Busbys Heating and Air Conditioning
03.2017 - 08.2019
Residential Install Manager, Field supervisor for both Service and Install, Service Tech, Installer
Estes Services
05.2000 - 12.2016
Griffin Technical College - HVAC Coursework
Griffin Technical College
Certificate - Nate Certification ID# 2362484
Esco Institute/ N.A.T.E Certification Classes